Manager Customer Service

CHARNIKA DAWSON

P: 904-***-****

**********@*****.***

Job Objective

Seeking for the rewarding yet challenging position of an apartment

leasing/assistant mgr in a reputed company where I could put my skills and

experience into practice and where my education and professional ability

will enhance profits and customer satisfaction for career advancement in

Management Industry.

Summary of Qualifications

. Experience of ten years in the field of Leasing and Property

Management

. In depth knowledge of and proven competency of complying with the Fair

Housing Laws and property management laws

. Acquired proficiency in negotiation and persuasive skills

. Efficiency in operating Property Management Software and acquired

proficiency in the use of MS Word, Excel, Outlook and Power Point

. Ability to meet goals in a timely manner

. Diversity of systems to include: MRI, Amsi, Yardi Voyager, One-site,

LRO and Yeildstar

. Affordable / Tax credit / Conventional / Bond

Professional EXPERIENCE

Country Club Lakes, Jacksonville, FL February 2013-August 2013

Apartment Leasing Agent

. Process rental applications, lease packets, and collect deposits,

renewals.

. Track how prospects are hearing about us and follow up after they have

visited our property

. Help Property Manager in Marketing

. Pre-Inspections, for market ready vacant and model apartments.

. Create and prepare any newsletters, flyers.

. #555 Apartment Home

Deer Meadows, Jacksonville, FL November 2011-December 2012

Apartment Assistant Manager

. Originate applications and process files

. Except payments and post money

. Handling Tax credit

. Pre pare for audits and inspections.

. #240 Apartment Homes

The Huntington at Hidden Hills, Jacksonville, FL July 2008-October 2011

Apartment Assistant Manager

. quickly analyze account situation Managed evictions/collections

. Maintains a high level of customer service by being proactive in

communication with customers.

. Pre-pare move-ins/ move-outs

. Managed evictions/collections

. Resident relations

Wachovia Bank, Jacksonville, FL August 2007- June 2008

Recovery Specialist 1

. In and Outbound telephone contacts (300 calls per day)

. Problem solving skills to ensure resolved within a timely manner.

. Consistent commitment to performance excellence and self motivation.

. Negotiate satisfactory payment arrangements.

. Review multiple

Jennifer Green apartments, Orange Park, FL April 2006-July 2007

Apartment Assistant Manager

. Assist office in all aspects of processing and closing applications

from start to finish.

. Pre-pare move-ins/ move-outs

. Verify and secure rates on apartment units.

. Process credit and criminal.

. Managed evictions/collections

. Month End reports

. #112 Apartment Homes

Deer Meadows apartments, Jacksonville, FL April 2004-March 2006

Apartment Leasing/Assistant Manager

. Originate applications and process files

. Except payments and post money

. Handling Tax credit

. Pre pare for audits and inspections.

. #240 Apartment Homes

Fletcher High Jacksonville

Beach, FL 2003

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