Customer Service Manager
Resume:
Tara Cooley
Customer Relations Coordinator
**.**********@*****.***
To obtain a for-profit position to utilize skills and expertise gained in the
Objective
nonprofit sector. Highly motivated and detail oriented customer service
specialist with eight years of experience specializing in public relations and
staff training and development. Diverse employment experience including
secondary education, higher education, and the nonprofit sector. Objective is to
obtain a for-profit position to utilize skills and expertise gained in the nonprofit
sector.
Skills
Extensive public speaking experience including 300+ attendees for training
•
and development sessions and Live TV presentations.
Extensive planning experience: handles details, coordinates tasks, manages
•
projects effectively, meets deadlines, sets goals, successfully manages
budgets, plans and arranges activities, and multi-tasks.
Management experience: leads groups, experienced trainer/ instructor,
•
mentors/ coaches, manages conflict, delegates responsibility, and implements
decisions.
Excellent research skills: develops ideas, meets goals, identifies resources,
•
gathers information, defines needs, analyzes issues, and develops strategies.
Excellent communication skills: writes clearly and concisely, speaks effectively,
•
openly expresses ideas, negotiates/resolves differences, leads group
discussions, provides feedback, provides well-thought out solutions, and
gathers appropriate information.
Mastery of Microsoft Office programs (Word, Excel, PowerPoint, Publisher).
•
Event Coordinator April 2013 – Present
Experience
The Animal Foundation, Las Vegas
Reporting to the Development Manager, organize and attend community events to
promote the Animal Foundation’s programs and mission. Works with adoptions, clinic,
receiving and animal care departments to coordinate the completion of adoption and
vaccine events.
• Prepares and trains outreach volunteers to assist with tours, outreach adoption,
and vaccine events.
• Establishes and maintains positive relations and communications with community
partners, media, and members of the community.
• Works with the director of development and marketing manager to develop and
implement public relations strategies that support the mission and brand identity.
Developed and maintains tracking system for event engagement and brand
•
recognition, donations and new contacts.
Faculty, Community Based Instructor June 2010 – December 2012
University of Nevada Cooperative Extension, Las Vegas
Reporting to the Program Officer, researched, developed and implemented continuing
education training programs for child care providers. Worked with Early Care and
Education community partners to provide training and mentorship to early childhood
providers.
• Training topics include Emergency Preparedness, Curriculum and Development,
Positive Guidance, Developmentally Appropriate Practice, Relationships and
Environments.
• Planned and organized Nevada Early Care and Education Conferences and
School Readiness summit bringing together Early Care and Education experts
from Nevada and across the United States.
• Collected program performance data, maintained records, participated in
program review and purchased program supplies.
Family and Consumer Sciences Teacher July 2007 – June 2010
Chapel Hill Carrboro City Schools, North Carolina
Established the Family and Consumer Sciences program at Carrboro High School
including Apparel Development and Interior Design college preparatory programs.
• Leadership includes Department Chair: Career and Technical Education
Department; Advisor: Family Career and Community Leaders of America;
Advisor: National Technical Honor Society; Lead Teacher: Peer Learning
Community- District and School; Chair: School Improvement Plan Committee;
and JV Volleyball Coach.
• Class topics include Apparel Development, Housing and Interiors, Career
Development and Teen Living.
University of Nevada Las Vegas Degree Completion August 2014
Education
Masters in Public Administration (concentration nonprofit management)
• Young Nonprofit Professionals Network (YNPN), Member
East Carolina University Certificate Completed May 2008
Family and Consumer Sciences 7-12 Teaching License
Meredith College Degree Completed August 2007
Bachelors of Science, Family and Consumer Sciences
• American Association of Family and Consumer Sciences Poster Presentation,
(2006) “Comparison of Mother-Daughter Communication Factors to Daughter’s
Attachment Style Preference.”
• Kappa Omicron Nu, Family and Consumer Sciences Honor Society, Member
2
References available upon request
3
Contact this candidate