Customer Service Sales Representative
Resume:
Michael Gabriel Jared Collins
**** ***** **** ****, **** Valley, Utah 84128
*.******@*******.***
CUSTOMER SERVICE, WAREHOUSE AND PARCEL ASSISTANT
* ***** ********** ** ******** service and upselling.
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Profile
1. Possess solid computer skills.
2. Working knowledge using WordPerfect and Microsoft word.
3. Ability to train, motivate, and supervise customer service employees.
4. A team player, acknowledged as “Best Quality Score overall”
5. Extremely reliable and safety conscious with solid experience in
warehouse operations, customer service and parcel assistant.
Hitting 100% on my quality weekly.
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Synopsis of Achievements
1. Also making my bonus of upselling every pay period.
2. Having perfect attendance on a regular bases.
3. Created customer satisfaction survey, drastically reducing potential
problems.
Fedex Smartpost, Salt Lake City Utah 11/2009
Employment
11/2010
Parcel Assistant
1. Moved boxes, crates and pallets into tractor trailers and
trucks.
1. Used Machinery like winches, hoists and forklifts to
assist with the process.
2. Sorted mail and making sure that each one gets to the
right location.
3. Scanned pallets sorted them and also processing
packages creating mailing containers.
Teleperformance USA Salt lake City, Utah 1/2011
2/2014
Customer Service/ Sales Representative
1. Provide excellent customer service at all times especially
while maintaining customer inquiries and questions.
2. Dud follow ups to certain customer inquiries by taking
specific actions in timely manner.
3. Did a lot of problem solving to help customers resolve
issues on first call basis.
4. Worked with lots of confidential information.
5. Open up new accounts and also helped with existing
accounts.
Rite of passage, Nevada 2008
Education
General Educations, Diploma
References Furnished Upon Request
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