Customer Service Technician
Resume:
Thomas J. Moreland
Plano, TX **025
************@*******.***
www.linkedin.com/in/tommoreland1
CAREER SUMMARY
Highly qualified technician and experienced supervisor proficient in
mechanical / electronics skills. Recognized by management and engineering
teams at DRS and Texas Instruments as a strategic thinker where I received
high praise for technical skills, attention to detail, adaptability,
problem identification and resolution. Quick learner who adapts well to
changes and enjoys working. Skilled in acceptance testing, module
assembly, failure analysis, backgrind, test floor probe, chemical blending
and forklift operation.
TECHNICAL SKILLS
Forklift Operation - Certified Module AT & FAT
Chemical blending/handling Cold Probe
Mechanical Design TSK Warm Probe
Research and Development Jeol 6600 FEG
Wafer Deprocessing Jeol X-vision 6600 FXV
EDX Analysis SEM Operator
Module Stack Assembly Hitachi S-4700
Module Calibration and Post-Cal Plasma Thermal 790 Series
ACCOMPLISHMENTS
. Lead trainer in Calibration and Post Calibration process.
. Served as Group Leader and Working Supervisor for a Non-metallics Lab
for 7 years.
. Coordinated day-to-day shop functions and operations.
. Supervised performance and evaluated 13 technicians.
. Participated on two self-directed teams.
. Worked with engineers to ensure analysis was comprehensive and reduced
down time in lab.
. Lead trainer educating new team members on equipment and processes.
First-line in problem resolution.
. Provided superior customer service by completing tasks expediently,
accurately, and on time.
. Interpreted customer requests from job submissions.
. Promoted to highest position in Antenna Lab & Module Area.
. Promoted to Advanced Development Programs.
PROFESSIONAL EXPERIENCE
St. Jude Medical, Plano Texas July -
December 2013
St. Jude Medical is a global medical device manufacturer dedicated to
transforming the treatment of some of the world's most expensive, epidemic
diseases.
Manufacturing Engineering Technician - Contractor
Conducted Failure Analysis on defective devices and documented findings.
Reduced backlog by 87% in a three month period. Demonstrated ability to
learn role and become productive quickly.
DRS Infrared Technologies, Dallas TX
2004 - 2013
DRS Technologies is a leading supplier of integrated products, services and
support to military forces including thermal imaging devices and other
leading edge products.
Cold probe & Warm Probe 2011 - 2013
Module Area 2005 - 2011
Acceptance Testing 2004 - 2005
Supported new product development and production testing performing Cold
and Warm Probe and Acceptance testing on Sada I, Sada II, Javlin and
detectors. Teamed with engineering team to provide accurate, actionable
test results to ensure exceptional product delivery. Promoted to lead
technician in Module Production area.
BASF - The Chemical Company, Dallas, TX
2003 - 2004
Leading chemical company.
Chemical Blender
Performed chemical blending of insulation materials in 50,000 lbs batches
and packaged product for transport to customer. Used forklift daily. Job
required caution and accuracy in chemical measurement and management.
Texas Instruments, Dallas TX 1979 - 2001
Global semiconductor design and manufacturing company, develops analog ICs
and embedded processors. Also worked in Defense Services & Engineering
Group prior to its sale to Raytheon.
Failure Analysis 1996 - 2001
Executed Failure Analysis testing for two semiconductor FABs to identify
issues with FAB processing. Teamed with engineering teams to determine
optimal testing strategy.
Backgrind and Test Floor Probe 1993 - 1996
Performed Backgrind and operated Test Floor Probe on finished silicon
wafers.
Advanced Development Programs, DSEG 1991 - 1993
Supported development and testing of critical deliverables and ensured
timely product delivery.
Antenna Lab, DSEG 1979 - 1991
Promoted to Working Supervisor.
Developed and built antenna, radome and missile body prototypes in a
research and development shop.
EDUCATION AND TRAINING
40 Credits Toward AA Degree in Business
Collin College, Plano TX
Specialized Training In:
Safety
Equipment Certification
Fork Lift Operation
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