Engineer Sql Server

William Yeager

**** ***** ** *** *** ***, Streetsboro, Ohio44241

Cell - 330-***-****

******************@*****.***

Professional Experience

Micros Retail/Datavantage, Solon, OH March 2010 to present

TechnicalSupport Engineer

Analyze and resolve Point of Sale software problems

Instruct onproper installation of hardware and software

install updates

Perform database maintenance and rebuilds

Write and execute sql statements, create scripts for updates using wise scripting.

Review logs in the process of determining and fixing errors

Utilize equipment for testing process that are causing software issues

Collaborate with and project managers to identify system problems

West Corporation, Niles, OH

October 2008 to March 2010

Tech Support/Mentor

Answer technical questions and assist in trouble shooting issues

Manage account issues and discrepancies

Deescalate agitated customers

Train new employees

Technologies

Visual Basic 2008 Wise Scripting MSDOS

SQL Server 2000, 2005 Windows98-07

Access 2007

Education

Bachelor of Information Technology in Programming

Summa Cum Laude February 2010

American InterContinental University, Hoffman Estates, Illinois

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