Customer Service Manager

Location:

Posted:

March 09, 2014

Shane Naidoo

Technical Support Desk - AT&T

Bothell, WA

******@****.*** - 425- 877-3943

A position utilizing my expertise in customer service, teaching, and training for the overall success and

development of the respective company.

WORK EXPERIENCE

Technical Support Desk

AT&T - Bothell, WA - July 2013 to Present

Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and

reports problem areas.

Responsible for improving customer retention through programs and service provided to the customer.

Make recommendations according to customer's needs on features, accessories, upgrades and rate plans.

May be responsible for credit/inbound and outbound collections, activations, customer service, E-services,

revenue, fraud, business and technical/roaming support inquiries, and other duties as required.

Barista

Starbucks Coffee - Las Vegas, NV - June 2009 to December 2012

Collaborated with store manager to achieve targeted store goals.

Showed support and provided encouragement to help partners accomplish goals.

Implemented corporate strategies to support business objectives.

Led daily operations including but not limited to preparing deposits, directing staff according to customer flow

and coffee protocols, creating an excellent customer environment, and daily preparation and serving of coffee

and food products.

EDUCATION

Shadow Ridge High School - Las Vegas, NV

2005 to 2007

SKILLS

Microsoft Office, Cash Handling, POS System Trained.

ADDITIONAL INFORMATION

• A decision maker, well organized, resourceful, and works well independently.

• Remain calm and works well under demanding conditions.

• Outstanding leader with proven record of accomplishments.

• Goal orientated, consistently exceeded prescribed goal and dedicated to exceeding objectives.