Customer Service Support
Resume:
R ICHARD VAN DYK GIBS ON
* ** ** ****** ****, S ANTA CLARA, CA 9505 3, (208) 410 - 7494, R ICHARD.V.GIBSON@LIV E .COM
O BJECTIVE
Customer service management where my experience can be used to improve customer satisfaction.
E XPERIENCE
F ALL 2013 T O P RESENT Writing Center at Santa Clara University Santa Clara, CA
W RITING PARTNER
Provide students support through all stages of the writing process.
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Help students to evaluate assignment details, brainstorm topic ideas, refine prose, and develop clear theses.
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F ALL 2011 T O P RESENT Santa Clara University IT Student Services Santa Clara, CA
S TUDENT TECHNICIAN
Provide frontline support to students for all computer issues.
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Communicate directly with customers, through phone, walk-up services, or e-mail, to identify problems and provide solutions.
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Manage multiple tasks and projects at a time with demonstrated ability to finish on time.
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Drive process improvements in handling student troubleshooting requests through documentation, efficient customer
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interaction strategies, and training fellow co-workers.
F ALL 2012 TO S PRING 2013 Castilleja School Palo Alto, CA
A CADEMIC SUPPORT SPE CIALIST
Provided support and advisory services to teachers looking for viable technological applications in the classroom.
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Coordinated the introduction of student 1:1 iPad program.
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Provided tech support and helped troubleshoot issues for students and faculty in appropriate and timely manner.
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Communicated with staff and faculty to maintain healthy and respected work relationships.
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S UMMER 2006 T O F ALL 2011 Jerome School District Jerome, ID
I T SUMMER INTERN
Worked and collaborated in small groups to maintain the district’s computer system.
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Interacted with teachers and administrative faculty to assure technological needs were met.
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Worked efficiently to assure systems were functioning properly before start of the school year.
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Built PC’s for lab development.
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E DUCATION
F ALL 2010 TO PRESENT Santa Clara University Santa Clara, CA
E XPECTED GRADUATION D ATE: JUNE 2014
B S IN P OLITICAL SCIENCE
Minor in Operating and Managing Information Systems
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I NTERESTS
Gadgetry
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Professional sports
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