Customer Service Project Manager

Dykeba Bryant

***** ******* **** • Missouri City, TX 77489

C: 832-***-**** •H: 281-***-**** • ************@*****.***

Dynamic and motivated logistics professional with over 7 years of experience in logistics,

administrative support, and customer service.

SKILLS PROFILE:

Type 50 WPM

Computer Skills: Windows XP, Vista 7, Microsoft Office Suite, Adobe Acrobat

Knowledge of general office clerical procedures; records management

Possess ability to draft and revise correspondence and reports

Excellent oral and written communication skills

Possess ability to multi-task, organize work and meet deadlines

PROFESSIONAL EXPERIENCE:

10/2012 – 01/2014

WORLDWIDE LANGUAGE RESOURCES, Kabul, Afghanistan

Logistics Coordinator/Registered Mail Officer

Manage the logistics and warehousing of postal supplies for the Army Post Office.

Receive, process, safeguard and dispatch official military mail, ordinary mail, and

registered mail.

Sort incoming mail for military personnel, DOD civilians, and contractors deployed to

Afghanistan.

Schedule and coordinate transportation for incoming and outgoing mail and inspect

outgoing packages to ensure non-mailable items are not present.

Troubleshoot problem areas in logistics as they arise and recommend solutions to senior

management.

08/2011 – 10/2012

OFFICE DEPOT, Houston, TX

Sales Associate/Copy & Print Associate

Responsible for providing an exceptional in-store an on the phone customer service

experience.

Proactively engaged with every customer to assess customer needs and ensure the

customer is satisfied in every interaction.

Worked to develop more business through the Leads program and internal canvassing.

Handled incoming and outgoing mail, and kept necessary records of postage used,

number of pieces processed, and completed forms.

Analyzed mail pieces to determine best method of sending, took orders and shipped

packages and performed faxing duties.

Conducted physical inventories of office equipment and store items.

Managed the department in the absence of the supervisor.

Effectively trained and supervised new employees in their duties and responsibilities.

02/1996 – 11/2010

FEDEX OFFICE, Houston, TX

Lead Project Coordinator

Assisted in administrative functions of project-related assignments including overall

planning, tracking and documentation of one or several projects from the project

proposal phase to the project closeout.

Coordinated and completed activities related to the program and project management

disciplines.

Monitored the achievement of project activities on behalf of the project manager,

developed and maintained project deliverables under the direction of the project director,

and gathered and inputted data into databases.

Enforced all the required and mandatory copyright laws and confidentiality.

Provided mentoring and leadership training to all associates, and assisted team

members in goal setting and skill development.

Performed administrative duties, including bidding, ordering supplies and inventory

control, and prepared bank deposit slips.

Operated the Point of Sale terminal (POS) and conducted physical inventories of office

equipment and store items.

EDUCATION:

HOUSTON COMMUNITY COLLEGE

Associates Degree, Medical Assistant Program, In Progress

SECURITY CLEARANCE:

DOD Secret (Active)

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