Customer Service Administrative Assistant

ANGELA SHOGA

***** ******* ******, ***. **, HAYWARD, CA 94544 ( 925-***-****(

*********@*****.***

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HEALTHCARE PROFESSIONAL

Dynamic and motivated healthcare professional excels providing assistance

to nursing staff. Possess experience providing food, water, and supplies

to patients. Skilled performing testing procedures and administering non-

clinical assessments under the direction of nurses. Experienced creating

outreach programs to educate individuals on the benefits of leading healthy

lifestyles. Adept organizing, coordinating, and planning events and

meetings. Proficient utilizing Microsoft Word, Excel, and PowerPoint and

Outlook.

Areas of Expertise

Organizing Meetings ? Conducting Outreach Programs ? Medicare/Medicaid ?

OSHA Regulations

Preventative Health Care ? Microsoft Word, Excel, & PowerPoint ? Planning

Events ? Writing Reports

California Reportable Diseases Information Exchange (Cal-REDIE) ? Grant

Writing ? Data Entry ? HIPAA

Providing Patient Care ? Administering Non-Clinical Assessments ? Testing

Procedures ? Customer Service

professional experience

ROCKFORTH PHARMACY AND DISCOUNT GROCERY, Oakland, CA

Cashier, 2013-Present

. Provide superior customer service while maintaining a clean and orderly

store.

. Assist the pharmacist in pricing new medications, answering phone calls,

and keeping the pharmacy organized.

Key Accomplishments:

. Accountable for counting and restocking inventory and over-the-counter

medications to prevent the sale of expired products.

. Balance cash registers at the beginning of each shift to verify amounts

and ensure there is adequate change.

CALIFORNIA DEPARTMENT OF PUBLIC HEALTH, Richmond, CA

Immunization Branch, Epidemiology Section- Intern, 2013

. Performed data entry of reported Pertussis cases into Cal-REDIE.

. Accurately entered Hepatitis B cases into an investigation database.

. Assisted in the filing and pulling of medical records.

Key Accomplishments:

. Organized meetings and office events both individually and with a group

of interns.

. Consistently attended weekly epidemiology meetings.

CALIFORNIA STATE UNIVERSITY EAST BAY, Hayward, CA

Student Health and Counseling Wellness-Intern: Peer Advocate for Wellness,

2012-2013

. Conducted outreach programs to educate students on wellness and making

healthy lifestyle choices.

. Performed peer counseling and administered non-clinical assessments

alongside professional nurses.

. Obtained personal medical history information when necessary.

Key Accomplishments:

. Served on the Student Health Advisory Committee; promoted and encouraged

students to develop and maintain healthy lifestyles.

. Organized, coordinated, and planned events focused on alcohol, tobacco,

drugs, nutrition, and sexual health.

ANGELA SHOGA, Page 2

ALTA BATES MEDICAL CENTER, Berkeley, CA

Antepartum/ postpartum/ Neo- natal intensive care units - Volunteer, 2012-

2013

. Performed testing procedures alongside professional nursing staff.

. Assisted with patient check-in and discharge.

Key Accomplishments:

. Supported nurses in providing food, water, and supplies to patients.

LOS MEDANOS COLLEGE, Pittsburgh CA,

Information Technology Student Administrative Assistant, 2009-2011

. Set up projectors and LCD players for classes and meetings on campus.

. Assigned computers and ensured organization in the library.

. Provided front desk coverage and answered phone calls.

Key Accomplishments:

. Resolved computer issues and technical difficulties.

. Communicated effectively with other IT professionals by reporting new

cases that required immediate attention.

EducatioN

. California State University East Bay, Hayward, CA, Bachelor of

Science, Health Sciences with Pre-Clinical Preparation (2013)

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