Manager Management

SAPRINA ALLEN

Stark State College of Technology

Kent State University

Numerous Real Estate Courses

Foreclosure Procedures

Predatory Lending

Small Business Collections

Legal Administration

Exemplary communication and organization skills

Exceptional critical thinking and problem-solving/analytical abilities

Effortless learning curve capability

Adept in multi-tasking

Solid knowledge and daily use of all FDCPA (Fair Debt Collections

Practices Act) guidelines and procedures

Comprehensive experience and knowledge in the areas of mortgage,

auto, credit, and medical collections and account handling

High level of competency in the area of the various stages of the

foreclosure process

Skilled manager/supervisor

Team oriented

Accomplished in forming productive and positive working relationships

with co-workers and business partners at all levels

High level of professionalism

Expert use of various collections software, including but not limited to

CUBS, FDR, AFS, ILS, NextGen, Sales Force, Epic Systems.

Build and manage Dialer and manual workloads to maximize productivity

PARK TREE INVESTMENTS

Director of Asset Management

Asset Manager Oversight

Conduct weekly asset prioritization for Asset Managers, to ensure

that staff works key action items against priority loans. Prioritization

(and review) includes:

a) Review problem files, and define required tasks to move loan

dispositions forward

b) Work closely with asset managers to ensure that they adhere to

loan work flow process, call placement, and exit management

strategies outlined by the Director of Risk Management

c) Conduct weekly asset prioritization for Asset Managers to

ensure that staff works key action items against priority loans

d) Work closely with asset managers to ensure that they adhere to

loan work flow process, call placement, and exit management

strategies outlined by the Director of Risk Management

Borrower Management/Loan Problem-Solving

Ensure FDCPA and FCRA compliance in addition to handling

escalated borrower communications

Speak with clients first hand, acting as a “second voice” to assist

asset managers

Ensure compliance through recorded calls, live call monitoring, and

side by side call coaching (San Francisco and Ohio staff)

Review outgoing servicer communications for messaging impact and

effectiveness

Investor Relations (3rd Party Accounts)

Manage ongoing asset communication with investors, including run

bi-weekly asset reviews, including current strategy, last action items,

next action items and investor approvals required

Ensure follow-through on all action items

Ensure investor approvals are secured where needed

Vendor Management

Identify and contract with target vendors for streamlining asset

management duties, including foreclosure and bankruptcy

services, as well as general workout services (i.e. credit review/check

services, etc.)

ESCALLATE, LLC - NORTH CANTON, OH

July 2007 to October 2010

Collections Supervisor

Responsible for daily management and support for collections floor

Performed at a consistently exceptional level within a fast paced and

ever changing collection agency environment

Increased profits by developing, initiating, and managing large

diversified collections portfolio

Managed dialer campaigns while simultaneously supporting the

collections staff on all aspects of account handling

Implemented innovative programs to increase employee loyalty and

reduce turnover

Trained, coached and mentored staff to ensure smooth adoption of new

programs and initiatives

NOVA STAR MORTGAGE - INDEPENDENCE, OH

February 2005 - March 2007

Account Manager/Quality Control Auditor

Managed pipeline of 80 to 120 loans per month equaling 54 million

dollars

Reviewed and approved all title reports, conditions on mortgage files;

verified all documentation in loans for potential fraud or

misrepresentation

Surpassed revenue goals in four consecutive quarters

Partnered successfully with various departments and clients to produce

positive outcome and increased revenues

Trained all new field account executives for initial 12 months of service

NATIONAL CITY BANK - BRECKSVILLE, OH

October 2000 to May 2004

Foreclosure/Legal Administration/Small Business Collections

Maintained an average of 350K to 600K in recoveries on charged off

mortgage secured loans

Track and manage expenses for entire foreclosure department

Worked closely with outside attorneys handling foreclosure cases

Processed foreclosures in each of the fifty states in accordance with

state laws

Identified and released mortgages that were out of compliance

Trained collectors on small business collections, commercial loans, and

small business lines of credit

Effectively manage collections staff from early training programs and

throughout tenures with hands on coaching and intensive yearly reviews

Knowledge of all levels and stages of the foreclosure process

Expert comprehension and daily use of all FDCPA guidelines and

procedures

Build and manage manual dialer and manual workloads to maximize

productivity

Proficient facilitator of training programs

PROFESSIONAL REFERENCES AVAILABLE

UPON REQUEST

Contact this candidate