Customer Service Engineer

William Alexander III

Route Serviec Rep II at Quest Diagnostics

*******@*****.***

Summary

Seeking an opportunity to utilize acquired skills and education to further career in the Information Technology

field. Knowledge of Windows XP, Windows 7, Server 2008, Active Directory and MS Outlook/Office Suite.

Setup and Maintain User Accounts. Basic knowledge of LAN/WAN, TCP/IP, and Routing and switching

configurations. Ability to Learn New Software and Hardware Packages, Adapt to Changes in Technology,

Work Independently and as a Team Member. Ability to Lift, Carry and Move All Components of PC

Workstations, Network Equipment, Printers, and Peripherals. Install, Maintain, Troubleshoot, Image and repair

PC’s, Currently Studying to complete my MCP and CCNA certifications.

Experience

Route Serviec Rep II at Quest Diagnostics

June 2010 - Present (3 years 10 months)

Provide tech support in office and remotely to fellow RSR’s with scanner issues

Maintain strong communication and customer service skills.

Perform daily activities, make assigned specimen pick ups.

Communicate appropriately all unresolved issues with clients

Hardware Coordinator at Quest Diagnostics

May 2008 - June 2010 (2 years 2 months)

Identify, diagnose and correct problems related to the operating system, software, utilities and hardware.

Responsible for inventory management utilizing the eForm asset tracking database.

Image client CPU’s for field deployment.

Monitor Peregrine and Microsoft Outlook calendars to process daily hardware tickets.

Create and maintain system documentation for installation, configuration, and troubleshooting steps.

Shipping and Recieving Clerk at Quest Diagnostics

March 2006 - May 2008 (2 years 3 months)

Responsible for receiving, inspecting, verifying, and processing all materials via inventory system.

Properly distributing supplies to all departments.

Prepare shipments for outbound deliveries and maintaining the inventory and database records.

Utilize standing forklift and floor pallet jacks to properly store and supplies inside the warehouse

Certifications

Comptia Healthcare IT Technician

CompTIA License 1351V1WBZPFQCQ2J September 2013

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Comptia Network+

CompTIA License EGZ88WHJQLV1YK99 August 2013 to November 2016

Comptia A+

CompTIA License JS0WJ9HBQCV12EY5 June 2013 to November 2016

Comptia Security+

CompTIA License 4YE8MDRJTC1QQ885 November 2013 to November 2016

Skills & Expertise

Inventory Management

Microsoft Office

Logistics

Comptia Security+ Certification

CompTIA Network+ Certified

Healthcare Information Technology

CompTIA A+ Certification

Windows 7

Windows XP Pro

windows server 08

Computer Hardware Installation

Computer Hardware Assembly

Shipping

Outlook Express

Couriers

Technical Training

Hands-on Training

Networking

Routers

Switches

Active Directory

Ghost Imaging

HIPAA

Team Leadership

Software Installation

Management

Leadership

Databases

Outlook

Education

Omnitech Institute

ONP Network Engineer, 2013 - 2013

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William Alexander III

Route Serviec Rep II at Quest Diagnostics

*******@*****.***

Contact William on LinkedIn

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Contact this candidate