Customer Service Administrative Assistant

Karla J Jo

Las Vegas, NV ********@*****.*** 775-***-****

OBJECTIVE: Administrative Assistant 3043372

SKILLS:

. Bilingual - English/Spanish

. Exceptional Customer Service skills

. Thrive in a fast-paced environment

. Careful attention to details

. Ability to identify customer financial needs, goals and objectives

. Established customer relationships

. Microsoft Word, Excel, PowerPoint and Access

WORK EXPERIENCE:

Route Technician Golden Gaming Las Vegas,NV 09/13 - present

. Constantly communicating with customers, supervisors and team members

over telephone and radio.

. Accurately perform money transactions.

. Complete accurately and efficiently all paper work such as w2-g,

service ticket, W9 and 1042s forms.

. Machine repair, install and troubleshooting.

Teller Check City

Reno, NV 02/13 - 05/13

. Verify customers loan applications for bankruptcy, credit report, bank

account existence, outstanding loans and references.

. Process loan application, and loan contract

. Process Starter check for customers who qualifies.

. Post customer loan transactions, and check cashing using Cashwise

software

. Reconcile store daily total transactions using Cashwise software

Production Lead IGT Reno, NV 07/98 - 04/09

. Assured availability of parts required for sales orders using AS 400,

SAP programs

. Documented and reported production issues using Clarify

. Submitted daily status report using SharePoint

. Minimized rework by carefully following written policies and

procedures

. Reduced down-time by researching documented solutions to familiar

production problems

Tax Preparer (seasonal) H&R Block Reno, NV 2000

Prepared individual tax returns and e-file returns using proprietary tax

preparation software

Cashier JC Penney Outlet Sparks, NV 11/98 - 04/99

Assisted customers with retail purchases using RF scanner; sorted and

priced merchandise

EDUCATION:

Associate Applied Science

Web Developer TMCC Reno, NV 2011

Tax Preparation Course H&R Block Reno, NV 2000

Diploma Washoe High School Reno, NV 2001

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