Customer Service Representative

Jeanette Lindsey

*** ************ *** - ********, ** 60085- *************@*****.*** - 773-***-****

WORK EXPERIENCE

Data Entry Representative/ Funding Auditor

VCI Credit Inc. - Libertyville, IL - February 2013 to Present

• Retrieve mail from the mail room to sort and stuff into folders, or deliver to correct departments.

• Entered new automotive contracts from dealers into internal loan originating system.

• Audited the data entered contracts for system generated errors, missing or incorrect signatures, service

contracts and correct balances

• Followed up with status updates and sent out requests for additional information when needed.

• Coordinated office activities such as workflow, and downtime activities

• Convened with supervisors to improve onboarding techniques

Customer Service Representative

Bank Teller Fifth Third Bank - Gurnee, IL - October 2011-June 2012

• Carried out nightly coin machine, and ATM and cash drawer audit/balance and monthly vault audit

• Answered customers questions and suggested bank products to fit the customer needs

• Process deposits to savings, DDA, and other forms of accounts

• Updated and managed calendar/appointments

• Completed regulatory forms( BBA, CTR, savings bonds)

• Follow up on prior issues, inquiries, of sales leads

Cashier/ Customer Service Representative

Wal-Mart Stores - Waukegan, IL - August 2009 to December 2011

• Checked and bagged customers items

• Provided answers to customers questions and concerns

• Trained new employees on various task

• Audited registers

Call Center Representative

LTD Commodities - Bannockburn, IL - June 2008 to August 2008

• Adhered to strict security policy and guidelines for calling activities.

• Updated customer accounts for shipping and billing purposes.

• Placed follow up calls on back-ordered items for past customers prior to processing

• Removed and updated fraudulent accounts from the system for customer protection.

• Created business accounts through calling activities and prospecting.

Employee Services associate

Hewitt and Associates - Lincolnshire, IL - September 2007 to January 2008

• Took inbound calls from customer service line

• Updated customer's accounts with correct/ new personal information.

• Placed outbound follow up calls based on prior concerns and unanswered questions

• Explained differences in coverage and enrolled participants into or removed them out of selected coverage

EDUCATION

BA in Financial Services

Columbia College of Missouri - Gurnee, IL

2011 to May 2014 (Expected Graduation)

Skills

Lotus notes, Financial source Data warehouse, loan originating fivserv system, Microsoft office suite advanced level,

WPM 53, 10 key entry over 8000 kpm

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