Management Software
Resume:
Montreal Craig
Woodstock, GA 30188
********.*****@*****.***
Summary of Experience:
Experienced Information Systems Analyst
Technical Experience:
Hardware / Servers: HP Proliant Server, Dell Power Edge R710 Switches: Catalyst 2900 Switch
Brocade BR-310 Switch: Linksys, Netgear, Cisco, Belkin, Apple AirPort Wireless:
A, B, G, N Cisco Wireless Access Points & Wireless Aironet Cards P/C: HP, Dell,
Apple Laptops: HP, Dell, Acers, Toshiba, Apples Printers: Dell, HP, Lexmark,
Inkjet, Xerox Monitors: CRT, LCD, ELO touch screens Hard Drive: 2.5 solid
state, SATA, IDE, Flash drive with encryption
Protocols: TCP/IP, SNMP, VOIP, DHCP, POP3, IMAP UDP, PPPOE, HTTP, FTP, and WINS
Operating Systems: Windows NT, Server 2000,2003,2008,XP, Vista, 7, 8,Red Hat, Ubuntu Linux, UNIX, and
OSX.
Software: Mac Office 2011 Professional MS Entourage, MS office 2003/2007/2010 Excel,
Access, SMS 2003,SCCM 2007, PowerPoint, LogMeIn, Get Data Back, Team
Viewer Stellar Phoenix, Symantec Ghost, Word, Outlook, VMware, and Parallel
Server Virtualization, MISYS, Help Master Pro, Crystal Reports, Baan, Adobe
CS4, Packet Mon, Wire shark, JobPack SmartView, Oracle Hyperion, Java, C#,
HTML, XHTML, CSS, XHTML5
Professional Experience:
Meyn America 02/13-Present
Client Support Analyst
• Administrator for company’s AT&T Premier accounts for domestic and international users.
• Manager of company’s access card system.
• Creating, updating and resolving service desktop ticket request.
• Installing and configuring Windows operating systems in a global environment.
• Provide support and installations for Microsoft Outlook Exchange accounts.
• Macintosh and Android support mobile devices such as MacBook Pro, IPads w/ISO7, IPhones5S,
Galaxy S4 w/android Version. 4.2.2
• Installation of end user hardware and software.
• Dispatch third party vendors for on-site support
• Responsible for documenting process and procedure to support end user
• Responsible for identifying process improvement opportunities to increase customer satisfaction
rating.
• Creating new users in active directory and mail server.
• Citrix XenCenter Support
• Handling hardware (computer and printer) issues including replacing disk drive, memory, and
motherboards.
• Administering the day-to-day operation of networks and servers as needed.
Montreal Craig
553 Ridge View Crossing
Woodstock, GA 30188
********.*****@*****.***
• Install Job Pack & Baan Client and upgrading to version IV. B40C104.
Wireless Generation 06/11-03/12
Associate Customer Care Analyst– Temporary
• Configured and installed mobile devices such as IPod, IPad1-2, Android, Palm, ACEECA handhelds.
• Upgraded and Installed assessment data software applications.
• Analyzed Internet connectivity with supported web browsers IE8/Safari/Firefox/Google Chrome.
• Configured client settings, added roles and distributed the Configmgr client to computers.
• Monitored the Sync process using the Wsyncmgr.log file in CMTrace.
HHC Woodhull Medical Center 05/08-
10/10
Sr. Systems Analyst / Asset Management
• Developed, implement and refine asset management processes and procedures.
• Worked with management to review IT software / hardware resources.
• Ensured compliance with all software licenses agreements and software usage.
• Conducted inventories and reconcile all technology assets with current IT Asset
and financial databases.
• Participated in procurement activities and negotiation as required.
• Processed orders and receive shipments.
• Optimized asset control and inventory management processes to track
accountability identification, location, maintenance, contracts and lifecycle status.
• Improved productivity and maximize ROI by minimizing IT hardware and
software costs.
• Ability to write and present proposals and technical documents.
• Ability to solve problems independently with proper communication to
management.
• Working knowledge of Basic PC and hardware with understanding of LAN/WAN
• Responded today-today staff IT issues (help desk) and technical inquiries.
• Provided technical support and troubleshooting to end users by identifying and
resolving hardware, software, communications, and networking problems;
provides related training to users.
• Effectively manage asset disposal agreements and disposal of aged assets.
• Works with company staff and management to develop and maintain positive
relationships with third party vendors and leasing companies.
• Solid project management skills effectively manage multiple small to large
projects in a cross-functional environment.
EDUCATION
Chattahoochee Technical College, Marietta, GA 2012- Present
AAS in Computer Programming Graduation expected 2014
Montreal Craig
553 Ridge View Crossing
Woodstock, GA 30188
********.*****@*****.***
3.00 GPA
ITT Technical Institute Bessemer, AL 2006
AAS in Computer Network Systems
3.08 GPA
U.S. Navy Norfolk, VA 2000
Information Technician System Certified
Microcomputer Network Systems
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