Customer Service Quality Control

CRYSTAL S. JORDAN

**** ****** **

Houston, TX ***60

Home: 281-***-****

Cell: 832-***-****

**********@*******.***

OBJECTIVE

Customer Service/Quality Control/Clerical

Over five years of experience in various industries providing customer service and quality control as well

as demonstrating the ability to work efficiently both independently and with management. I have

excellent interpersonal skills in customer service coupled with high self-motivation and the willingness to

work hard.

WORK EXPERIENCE

HEWLETT PACKARD-20555 SH 249 Houston, TX 77070 August 2013-February 2014

Test Engineer/Assembly Worker

Worked as a test engineer; testing computer units to prepare them for being shipped to

customers

Worked closely with assembly line workers to make sure product was correct before ship out

JCPENNEY-FM 1960 Houston, TX 77630 September 2011-August 2013

Cashier/Customer Service Associate

Performed duties of sales associate from point of sales to cash register closeout. Worked in

customer service handling returns and customer complaints.

Participated in organization of store merchandise, display of items and pricing of stores items

and inventory.

Assist manager with daily store closing and daily cash register close-out.

Performed price corrections, adjustments and markdown of merchandise.

INVENTEC-6215 W by NW Blvd Houston, TX 77040 December 2007-August 2011

Customer Service

Maintain computerized listing of shipping specifications and when necessary confirm and

research computer delivery problems.

Communicate with customers on return items to ensure prompt and accurate redelivery.

FOXCONN- 8801 Fallbrook Houston, TX 77065 April 2004-November 2007

Assembly Line Worker; OBA Engineer

Responsible for assembly process and quality control of computer parts.

Monitored machine alignment during job operations to assuring performance to product and

process specifications.

Conducted open box audit of machine and monitored process of equipment and part controls

to establish production objectives.

EDUCATION

American Intercontinental University

Currently Studying for Bachelor’s in Forensic Science

Graduate 2015

Channelview High School Channelview, TX

Diploma Received

TECHNICAL SKILLS

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Type 50 wpm

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate