Customer Service Representative
Resume:
Jeanie M. Dennis
Lorain, Ohio, 44052
**********@*****.***
Work History
Dr. Beverly Paige, Lorain, Ohio June 2010 – August 2010
Completed 180 hour externship where my responsibilities included escorting patients to
examination rooms, assisting with procedures, answering telephones, gathering vital signs and
medical histories, patient education, greeting and registering patients.
Dr. Sharbeck, Lorain, Ohio September 2012 – March 2013
1 Schedule appointments
2 Schedule surgeries
3 Billing and Coding establishing Prior Authorizations
4 Process co-pay and handle insurance claims
Areatemps Staffing, Parma, Ohio August 2011 – January 2012
Mail Order Specialist
1Process medicine orders for clients
2Explain and enroll clients into mail order services
3Correct mailing errors that had been made
Teletech Incorporated, Amherst, Ohio October 2007 – May 2009
Customer Service Representative
1Expertly able to maintain composure in stressful situations and resolve concerns.
2Responsible for training new employees and served as interim supervisor when
needed.
Kohl’s Department Store, Lorain, Ohio January 2005 - May 2005
Ad-Set Team
1Set advertisement prices for the sale items in the store the next business day.
Safe & Reliable Transportation, Lorain, Ohio April 2004 - May 2007
Dispatcher, Driver
2Outstanding communication skills: able to give concise, clear instructions
3Proficient at accurately handling all types of monetary transactions.
4Experienced at marketing limousine services to prospective clients.
Shell Gas Station, Lorain, Ohio August 2002 - - January 2005
Assistant Manager
1Accomplished in completing payroll duties.
2Qualified to inventory, order, and maintain supplies and stock.
3Provided general interior and exterior maintenance to the facility.
Education
Ohio Business College, Sheffield, Ohio September 2009 – September 2010
Diploma: Medical Assisting
Able to successfully operate Microsoft Word, Excel, and Power Point applications
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