Customer Service Manager
Resume:
ONDRE V. LAINE
Middleburg Heights, Ohio 44130
acc10k@r.postjobfree.com
Objective
To obtain a position using the skills I have acquired through previous experience promoting the ability to
multi-task effectively, complete tasks in an efficient manner with attention to detail, while achieving
outstanding results.
Knowledge and Skills
Microsoft Office (Word, Excel) Exceptional Customer Service
Mechanically Inclined Time Management
Tow Motor Operation Attention to Detail
Machine Operator Dependable
Work Experience
Cleveland Catholic Charities Head Start - Cleveland, OH 2009 –
2011
Nutrition Aid
• Checked in food deliveries daily, and ensured temperatures are within the food safety limit
• Check refrigerator temperature and all food being handled and completed all paperwork
• Handled all mandatory inspections from USDA, The Health Department, and CEOGC
• Followed all rules involved in food service in a child care setting
• Assisted teachers in the classroom when need and helped all other staff, child, or parent
Aladdin’s Food Management – Pepper Pike, OH 2006 –
2007
Grill Supervisor/Cook
• Coordinated assignments of cooking personnel to ensure food quality and timely preparation
• Prepared food according to recipes or personal judgment, using various utensils and equipment
Mr. Hero Express – Bedford, OH 2001 – 2005
Restaurant Manager
• Monitored food preparation methods, scheduled staff hours and assigned duties
• Balanced register, prepared and made deposits
• Handled and resolved issues and complaints
Shaker Heights Service Department – Shaker Heights, OH 1996, 2001
Landscaper
• Responsible for lawn care maintenance, trimmed, hedged, mowed and treated lawns and trees
Kadee Metalfab LLC – Solon, OH 1997-1998
Machinist/Section Leader
• Set-up hit punch press, multiple drill and operations, read calipers, and monitored safety and
quality of production
Education/Certifications
GED- Cuyahoga Community College January 1996
Customer Service Training May 2009
Child Abuse and Neglect Certified- Catholic Charities May 2009
CPR and First Aide Certified-The American Red Cross May 2012
Person in Charge of Food Safety Certified- Cuyahoga County Board of Health May 2012
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