Customer Service Project
Resume:
Dear Sir or Madam:
Do you need someone that is hard working and dedicated to help you achieve
your business goals in these challenging economic times? Do you need
someone that recognizes the importance of honoring your commitment to your
customers, employees, and the community that you serve? Are you interested
in someone that is looking to embark on a journey that provides both
challenges and opportunities?
My work experience includes the application of real-world solutions to
everyday problems that I believe would be beneficial to increasing the
dynamics of your organization. These skills include administrative,
accounting and marketing experience, along with a strong supervisory and
customer service background in a fast-paced tourism and hospitality
environment. I am looking forward to the opportunity to apply these skills
for the benefit of your organization.
My eight years of supervisory experience working at HersheyPark has
provided me with insight into the importance of good customer service when
interacting with the public. I am well versed in providing fast and
effective resolutions while providing a warm welcome and friendly
environment for guests. My nine years of experience at HersheyPark and my
three years of office experience has provided me with knowledge that I
believe would be beneficial for someone in this Administrative
Assistant/Member Services position.
I believe my education and prior work experience will allow me to make a
positive contribution to the organization. I would be interested in
speaking with you about how we can partner on a career opportunity that
will provide benefits to both of us. Please contact me at 717-***-****
if you have any questions. I look forward to hearing from you.
Sincerely,
Heather E. O'Connell
Heather E. O'Connell
Heather E. O'Connell
180 S Aspen Drive ( Mount Joy, PA 17552
717-***-**** (Home) 717-***-**** (Cell)
***********@*****.***
EDUCATION
Bachelor of Science, Business Administration, May 2009
Shippensburg University, Shippensburg, PA 17257
John L. Grove College of Business/AACSB International Accreditation
Elizabethtown Area High School, June 2005
600 East High Street
Elizabethtown, PA 17022
EMPLOYMENT HISTORY
May 2011- Current
Energy & Environmental Engineering Administrative Assistant
RETTEW Associates, Inc.
3020 Columbia Avenue
Lancaster, PA 17603
April 2002-August 2007; May 2009-May 2011
Building Supervisor, Food and Beverage Department
Hershey Entertainment and Resorts
100 W. HersheyPark Drive
Hershey, PA 17033
May-August 2008; December 2008
Accounting/Marketing Intern
ARRO Consulting, Inc.
270 Granite Run Drive
Lancaster, PA 17601
WORK EXPERIENCE
. Seven (7) years of food and beverage supervisory experience in a
customer service/hospitality environment.
. Supervised daily concession operations, including guest satisfaction,
cash handling, financial reporting, food preparation, daily orders and
inventory control, quality and waste tracking and assigning daily
tasks.
. Supervised, assisted with training, and provided support to employees.
. Supervised, assisted with training, and provided support to various
volunteer groups.
. Assisted with guest relations to ensure customer satisfaction.
. Initiate, plan, prioritize, and organize completing seasonal set up
and shut down.
. Assistance/Cross-training with other departments, including Guest
Services and Catering.
. Assisted guest services department, as requested, with private "Sweet
Access" VIP concierge tours.
. Assisted with the planning and execution of private parties/birthday
parties.
. Assist with preparation and execution of morale and team building
events, including department outings and picnics.
. Completed summer internship with Lancaster-based engineering and
consulting firm providing support of accounting and marketing
functions.
. Assist with the preparation of project proposals for various types of
clients, including municipal, private, industrial.
. Assisted with the planning and execution of marketing events,
including annual golf outing.
. Provide administrative support for private, municipal, and
confidential clients.
. Performed online research and assembled prospective client lists to
support engineering and consulting firm's marketing objectives.
. Participated in BST "Train the Trainer" sessions in order to improve
skills and provide assistance to the rest of staff.
. Provide assistance with client billing, invoice coding, and with
client account maintenance functions.
. Assisted with data entry tasks in support of new Deltek Vision
accounting systems including input of employee's timesheets, expense
reports, and project set up.
. Assisted with conversion from old accounting system to new Deltek
Vision accounting system by comparing and cross-referencing old and
new data in order to identify potential discrepancies and errors.
. Assisted with data entry tasks in support of new BST accounting and
project management software, including project set up and maintenance.
. Maintain confidentiality in accordance with company polices and client
confidentiality agreements.
HONORS/MEMBERSHIP
. Future Business Leaders of America (FBLA) Regional Competition-First
Place in Computer Applications
. Future Business Leaders of America (FBLA) State Competition- Second
Place in Computer Applications
. Kiwanis Club of Elizabethtown - Outstanding Female Business Student
. American Society of Administrative Professionals- Member
COMPUTER SKILLS
. Microsoft Office 2003, 2007, 2010, and 2013 including Outlook, Word,
Excel, PowerPoint, Publisher, and Access.
. Microsoft Dynamics CRM-Client/Project Database Software
. Deltek Vision-Accounting/Project Management Software
. BST-Accounting/Project Management Software
REFERENCES
Harry Young, Area Manager
Hershey Entertainment and Resorts
100 W. HersheyPark Drive
Hershey, PA 17033
******@*********.***
717-***-****- Work
610-***-****- Cell
Alexxa Kilmer
Former Co-Worker
Michael Fehr
Former Supervisor
SALARY REQUIREMENTS
Negotiable.
Contact this candidate