Customer Service Manager

Tamala Y. McMurray

*** **** ** ** . **********, DC 20019 . 202-***-****

********@*****.***

CAREER OBJECTIVE

To obtain a position that will utilize my skills and has growth potential.

EDUCATION

Woodrow Wilson High School - Graduated 1994

WORK EXPERIENCE

Office of the State Superintendent of Education (OSSE), Washington, DC

11/09-1/13

Human Resource/Payroll Specialist

* Payroll Specialist for approximately 1800 employees using ADP and

PeopleSoft software

* Workman's compensation liaison

* Process short term/long term disability claims

* Processing of direct deposits, tax forms and verification of

employment and I-9 forms

* Process retroactive payments

* Process leave audits

* Assisted Employee Relations & Recruiting with pre-employment

screening, making new hire orientation packets, orientation,

suspensions & terminations

* Entered new hires into PeopleSoft

* Maintain filing systems by receiving, screening, reviewing, and

verifying documents; search for and compile information and data to

provide a central source of information on all organizational

activities

* Receive, read and distributes incoming personnel mail reports and

other documents. Answer phone and visitor inquiries regarding

activities of the office

* Various other duties & special projects assigned by the Director of

Human Resources or Supervisory Managers

Williams Lea/State Services Organization, Washington, DC 04/06-11/09

Sr. Intake Specialist for Conference Services

* Manage the scheduling software of Meeting Room Manager that includes

confirmation of rooms, resources, catering & cancellations of

reservations completed electronically

* Streamline and manage scheduling processes in real-time within MRM for

tenants, non tenants, colleges and outside organizations

* Assist with front desk duties that include customer service, tenant

inquiries, print jobs, mail services, courier delivers, etc.

* Maintain files, logs, faxes and records of all customers & meetings

* Prepare daily directorial information for all schedule meetings

* Assist reprographics and hospitality associates

* Prioritize requests and perform work as needed

* All other duties assigned

Tamala Y McMurray pg. 2

Capital Reservations, Washington, DC 01/04-04/06

Hotel Reservationist

* Assist online and calling customers with hotel reservations

* Prepare and submit commission invoices to hotels

* Update commission payments for accuracy

* Onsite inspection of hotels in the Washington Metropolitan area to

confirm amenities listed in hotel brochure(s)

* Daily data entry of customers information

AJE Consulting & Associates, LLC Mitchellville, MD 11/02-8/11

Administrative Assistant (Part-time)

* Maintain office-mailing database

* Handle customer requests where applicable

* Answer and direct calls to appropriate staff

* Pickup and delivery of mail, and file accounts receivable documents

* Draft correspondence for review and review correspondence prepared

* Order and stock office supplies

Covington & Burling, Washington, DC 7/00-11/02

Inside/Outside Messenger

* Provided internal and external delivery services

* Copied and collated documents

* Backed-up dispatcher for the operations department

American Forest & Paper Association/Danka Services, Washington, DC 9/97-

6/00

Office Service Assistant

* Assisted in management of mailroom operations and shift change with

receptionist

* Utilized database and other software packages to prepare mailings and

printing information for employee distribution

* Xeroxed and faxed various publications and other documents, then

allocated to appropriate staff on a daily basis

* Sorted and distributed incoming and outgoing mail

* Preparation of large mailings and keep mailroom and storage areas

organized

* Responsible for general maintenance of office equipment and ordering

of supplies

* Maintained postage meter and labeling machines

COMPUTER & EQUIPMENT EXPERIENCE

* Microsoft Office

* Corel 8

* IMIS database

* Internet

* Microsoft Vista

* Net Simplicity Meeting Room Manager

* Various email systems, facsimile and phone lines

* Various brands of copier machines

* PeopleSoft 9.0

* ADP Payroll

Contact this candidate