Customer Service Sales

SUE SAFFOLD

*** ******* ***** *****, **. Marys, GA 31558

Daytime phone: 912-***-****, Evening phone: 912-***-****, Email: ***********@*****.***

OBJECTIVE:

To utilize and enhance my secretarial skills in a general office setting.

SUMMARY OF QUALIFICATIONS:

*Background in general secretarial skills, with specialized experience in composing, editing and proofreading

Proficiency with various computer software while assisting in an office setting. Experienced in multi-tasking

while providing quality customer service in a busy call center.

SPECIAL SKILLS:

Organization and Time Management:

Able to complete assignments accurately within a tight deadline

Assumed responsibility for completing tasks through several phases of production.

Experienced in various software programs, including Microsoft Word and Excel.

Communication and People Skills:

Pleasant phone voice with genuine interest in helping people.

Effective as a team player, and also able to work on individual projects with little or no supervision

EDUCATION:

Associate of Science degree in Secretarial Science; Brunswick Jr. College, Georgia

WORK HISTORY:

September 2009-Present

Patient Care Advocate for ExpressScripts, 2603-CC Osborne Rd., St. Marys

Principal Duties: Customer Service - assisting callers with prescription drug coverage and account

payments, accessing data base and internet sources for information

July 2008-August 2009

Cashier for Party Barn, 2603-G Osborne Rd., St. Marys, GA 31558

Principal Duties: Retail sales of party supplies, ordering and restocking merchandise

June 2007-December 2007

Graphic Designer for The Camden Shopper, 4515 Highway 40 East, Suite C, St. Marys, GA 31558

Principal Duties: Designing display ads for local advertising publication; assisting in layout and design;

assisting customers with placing classified ads; transcribing ads recorded on answering machine

November 2005-August 2006

Temporary employee with Express Personnel, assisting in marketing department at King & Prince

Seafood, 1 King & Prince Boulevard, Brunswick, GA 31520

Principal Duties: Data entry, responsible for routing and tracking data for production of product through

various company departments; updating product data on master spreadsheet and food service databases;

producing and shipping point-of-sale materials to sales agents and package designers .

May 1998-October 2004

Typesetter/Graphic Design, Camden Printing Company, 2402 Osborne Road, St. Marys, GA 31558

Principal Duties: Designing business and personal material for commercial printing company

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