Manager Customer

Breanna Davis

recent graduate of the University of Central Oklahoma BBA Marketing

Oklahoma City, OK

********@***.*** - 405-***-****

WORK EXPERIENCE

Tech Support Specialist

Sprint Corp - Oklahoma City, OK - March 2013 to September 2013

• Provides support to customers on operational aspects of equipment

• Determines customer’s issues regarding cellular devices, and then successfully resolves those issues in a

timely manner.

• Ensure customer satisfaction

Manifest operator

Petra Industries - Edmond, OK - June 2011 to March 2013

• Ensuring quality of the product before distributing to customer

• Maintain a level of customer satisfaction at the operations level of the business

• Assess packer’s performance, reported findings to immediate supervisor, on a basis of approval or

disapproval

Warehouse trainer

Great Plains Coca Cola - Oklahoma City, OK - December 2008 to May 2011

• Held meetings to inform current employees of rules and regulations, as well as what is expected according

to warehouse protocol

• Taught new employees how the department operates and what tasks must be completed on a daily basis,

to insure operations run smoothly.

• Inventory count of on hand products within the warehouse

OCU

track and field - Oklahoma City, OK - 2008 to 2009

track and field team

• Worked as a team to improve campus' landscaping; by planting various types of flowers, pulling weeds, and

laying mulch

• Active member of honors organization Sigma Alpha Lambda

EDUCATION

Bachelor of business Administration in Marketing

University of Central Oklahoma - Edmond, OK

2009 to 2012

ADDITIONAL INFORMATION

Communication skills

• Interviewed department manager about relevant information pertaining to the day to day duties of a manager.

• Presented information to a group of 25+ individuals studying to earn business degrees

• Worked hands on with new warehouse associates, took note of their progress in order to report to the

warehouse supervisor

• Organized a group of 5 people to help clean at the Zoological Park

• Managed team progress and quality of work

• Conducted a marketing research project with Cricket Communications, to measure customer satisfaction and

brand perception among competitors customers as well as existing Cricket customers

• Presented data gathered to marketing representatives of the company

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