Quality Assurance Insurance
Resume:
Victor J. Harris
Dallas, Texas 75224
**************@*****.***
Objective:
To secure a rewarding position, providing me with the opportunity to utilize the strong organizational skills.
Experience:
Newbold Advisors Foreclosure Pre-Sale/REO Consultant 2012-2013
• Reviewed and cleared title issues.
• Assisted with the closing and maintenance of real estate owned (REO) accounts
• Reconciled invoices to ensure proper billing of third party vendors and partners
• Reviewed, verified, and approved payments on incoming invoices for REO properties
• Analyzed data as it relates to servicing within the REO claims
• Reviewed and interpret all documents (legal & otherwise) including Deed of Trusts, Notes, Title,
certified mail, dockets and pleadings
• Responded to inquiries from clients, attorneys, vendors and staff regarding internal and external
processes
• Performed REO quality assurance on all teammates daily production
• Reviewed all GSE and non-GSE home loans 24 hours prior to foreclosure sale date
• Review and/or approve invoices submitted via LPS Invoice Management, Incoming Mail, Bulk Bill
and both Pre-FC and REO HOA/Utility shared mailboxes
• Ensure all appropriate document requirements have been met for each invoice
• Review all invoices to determine if the amount meets all applicable state, client and business
guidelines.
• Obtain and document approval from the appropriate business representatives to pay invoices that
do not meet the applicable state, client and business guidelines.
2
Secure Health Group Home Health Aide 2012
• Assist geriatric patients with daily chores, errands and personal obligations.
• Work closely with patients to ensure their quality of life is maintained and improved daily.
• Assist patients with personal care needs inclusive of bathing, mouth care, hair care, transferring
and dressing.
• Plan and prepare nutritious meals and assist in feeding patients.
• Assist with basic activities in daily living needs of patients.
• Measure and record patients medications and manage clinical care plans.
Centric Staffing Services, Inc Mortgage Associate 2010- 2012
• Communicated with clients to ensure proper documentation was submitted to the organization.
• Assisted in making calls and sending notifications to clients.
• Performed quality reviews of electronic documents send to the office.
• Ensured that state required contacts are met on home loans recommended for foreclosure
Ageis Communications Group Inc Medical Insurance Agent 2009-2010
• International Classification of Diseases (ICD) and Current Procedural Terminology (CPT) coding
• Worked directly with inbound calling clients to resolve healthcare insurance issues.
• Responsible for all inbound calls during open enrollment periods.
• Validating prescription drugs program information.
• Responsible for determining the clients’ actual healthcare needs within the construct of their
financial situation.
• Performed thorough reviews of healthcare insurance plans to determine the best package for our
clients.
• Researched and resolved clients healthcare inquiries.
• Ensured quality, which included the average handle time and client satisfaction.
Education:
Everest College Dallas, TX 2008
3
• AAS Medical Insurance and Coding
David W. Carter High School Dallas, TX 2005
Technical Skills:
Aspect, CMS-1500, Siebel, Microsoft Word, Excel, Outlook, PowerPoint, Equator, HomeBase, iPortal,
HomeSaver, Urban, AS400, Lender Processing Servicer (LPS), Stewart, SharePoint Exception
Payment Workflow (EPW) and StatusMart
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