Manager Customer Service
Resume:
Jeanette Marks
**** ***** ******* ****** - ************, MO 64052
***************@*******.*** - 816-***-****
Restaurant/Hospitality Management
Work Experience
Restaurant Manager/Supervisor
Holiday Inn - COCO Key Water Resort KC
9103 E 39th Street
Ted Frerking – General Manager 816-***-****
Kansas City, MO
January 2013 to Present
Restaurant day manager for restaurant/sports bar and casual dining.
Owner/Manager
Catering Functions
Independence.MO 816-***-****
January 2011 to January 2013
Owner/Manager for a small self-owned Catering Company
Customer Service
Integrity Home Care
3675 S Noland Road Ste- 222
Independence, MO
October 2009 to November 2010
Sherry Sisson - HR Manager 816-***-****
Banquet, Restaurant and Bar Manager
Lake Wood Oaks Golf Club
St. Andrews Circle
Lees Summit, MO
March 2009 to September 2009
Mike Montague - General Manager 816-***-****
Banquet Manager
Hilton Hotel Corporation
Double Tree Hotel – Spokane City Center
322 N Spokane Falls Court
Spokane, WA
March 2005 to July 2008
Larry Fressler - Director of Human Resources 509-***-****
LETTER OF RECOMMENDATION
Private Club
Brother Hood of Friends
Members Only – Private Club
933 W 3rd Ave
Spokane, WA
December 2004 to March 2005
99201
Banquet, Dining and Bar Management
Dick Smith 509-***-****
Restaurant, Banquet and Bar Manager
City Lights Restaurant and Lounge
-
Spokane, WA
September 2003 to December 2004
923 E. 3rd Avenue
Spokane, WA 99201
Restaurant, Bar and Banquet Management, including serving and bartending
General Manager 509-***-****
Oxford Suites
115 W North River Drive-
Spokane, WA
June 2003 to September 2003
including serving and bartending
Tim Peterson - General Manager 509-***-****
Banquet and Restaurant server and bartender
Marriott 9300 E Sunny Brook Blvd. Clackamus, OR
April 2002 to June 2003
with extensive management duties of staff
Chris Bold - General Manager
Alex Wiley - Food and Beverage Director
Holiday Inn - Mission Valley Stadium
San Diego, CA
March 2001 to November 2001
3805 Murphy Canyon Road
San Diego, CA
Banquets, Bartending and Serving with Management duties of staff
Alex Wiley - Food and Beverage Director 858-***-****
LETTER OF RECOMMENDATION
Restaurant Manager
Education
Management /Hospitality
Spokane Community College
Spokane, WA
2004 to 2006
Business Management
Grossmont College
San Diego, CA
1995 to 1997
San Diego School of Business
San Diego, CA
1993 to 1994
Certificate
Concordia High School Ft Wayne, IN
1977
Additional Information
QUALIFICATIONS
High School, Business School and College Graduate. 2 year degree in Business Management, and a 2
year degree in Hospitality, Hotel, Restaurant and Bar Management. Extensive and professional work
history, including positions in Banquets, Food and Beverage, Restaurant and Bar in a Hotel Industry.
Including, all aspects of management. Direct Departmental management, including shift operations of
employees/team members, including scheduling and direction of Banquet functions. Extensive wine,
liquor and food-prep knowledge, in a Banquets and Restaurant operations.
Excellent Communication skills, leadership,mentoring, problem solving, conflict-management, scheduling,
ordering, and extensive computer knowledge. Excellent guest and customer service skills.
Contact this candidate