Desk top support, mobile device admin, systems engineer
Resume:
Jeremy Elmore
Lawrenceville, GA *0044
******.******@*******.***
Cell: 678-***-****
OBJECTIVE
Seeking a full time position in the Information Technology sector with a focus on Computer Systems Manager, Desktop Support Specialist, or a Windows System Administrator that will utilize my expertise in IT Management Control Systems and IT Systems Optimization.
* effectively manage multiple projects simultaneously while meeting complex timelines
* develop long range plans that create concepts and provide strategic direction
* research and analyze technical problems to provide effective solutions
* develop curriculum and train new employee’s on utilization of software and company IT polices
* communicate effectively/interface with end-users, technical teams and professionals on all levels
QUALIFICATIONS
Computer Systems Manager
* Client Technologies Manager
* Telecommunications Manager
* VPN / Firewall
* Helpdesk
*
Client Technologies Technician, Sr
* Research & Analysis
* Disaster Recovery Planning
* End user Relationship Management
*
IT Procurement Manager
* End User Consultation
* Technical Support
* Mobile device admin
* Operating Systems Oversight
Technical Skills:
Active Directory Mobile Device Administrator Terminal Server Citrix 2000, 2003, 2008 / R2, 2012 Microsoft Server Platforms 2000, XP, Vista, Windows 7, windows 8 Microsoft Desktop Platforms 2000, XP, 2003, 2007, 2010, 2013 Microsoft Office Suites Disaster Recovery Planning VMware Active Disk Backup & Recovery Solutions Managing LAN/WAN/WLAN Telecommunications admin (iPhone, Android, Blackberry) Disk to Disk Imaging Protocol Remote Support Thin Print Secure Wireless Configuration Google apps Helpdesk QuickBooks Creative Solutions Offsite backups
Hardware:
Dell (Servers, Desktops, Laptops & Netbooks) HP (Servers, Desktops, Laptops & Netbooks) IBM (Servers, Desktops, & Laptops) Compaq (Servers, Desktops & Laptops) Mobile Iron Blackberry Enterprise Sever Printers (Brother, Dell, HP, Lexmark, & Cannon) Sonicwall Products Netgear switches (managed & unmanaged) 3com switches (managed & unmanaged) Linksys Business class switches (managed & unmanaged) Adtran Routers iPhones iPads Windows phones Blackberrys
EDUCATION and PROFESSIONAL DEVELOPMENT
Associate of Applied Science Degree with major field of study in Business and Finance
From Gwinnett Technical College
Certifications:
Microsoft Certified Professional - server and desktop
Apple Certified A Plus Certified
Network Plus Certified
Security plus
EXPERIENCE
Computer Systems Manager/ Mobile device administrator / Telecommunications Manager 2009 to 2014
Hillphoenix, inc.
Summary:
Oversaw 15 full time employees in addition to contractors; provided consultation that enabled the company to comply with Sarbanes Oxley oversaw daily technical operations (phone, remote and onsite support), to over 3000 end users nationwide.
Duties:
Worked directly with the C- Level staff ensuring that maximum up time
IT Procurement Manager for United States / internationally clients and for the in-house staff
Hardware installs, configure & maintain for Dell, HP, (Servers, Desktops & Laptops)
Installs, upgrades, configure, trouble shoot & maintain Microsoft desktop OS’s (2000 pro, XP, Windows 7)
Setup, modify, and revoke access on multiple networks both wired and wireless utilizing group policies & user rights
Planning, implementation, configuration, of Mobile Iron (Mobile I.T. Platform for securing mobile devices)
Worked directly with the marketing group and the in-house dev team to make sure in-house apps were deployed
Terminal Server (2000 & 2003, 2008) hosted & non-hosted environments install, configure, trouble shoot & maintain
iPhones, iPads, & Blackberry setups, configure, & trouble shoot
Worked with sales and field service employees to fix various issues including VPN, virus / spyware infections, and Microsoft office issues remotely
Supported all Apple hardware and software
Supported the accounting departments in Georgia and Texas
Supported all four Georgia locations
Lead Technical Advisor / System Engineer 2003 to 2009
BlackWater Technologies, Inc.
Summary:
A private IT consulting firm that designed and implemented small to medium sized business networks for local and international companies; managed project budgets for multiple companies; oversaw full time employees in addition to contractors; provided consultation that enabled companies to comply with Sarbanes Oxley and HIPPA regulations; oversaw daily technical operations (phone, remote and onsite support),customer relations and sales.
Duties:
Active Directory (2000, 2003 & 2008) design, implementation, configure, trouble shoot, monitoring & maintenance
IT purchase’s for United States / internationally clients and for the in-house staff
Install, configure, trouble shoot & maintain POS software (both restaurants & retail stores)
Installs, upgrades, configure, trouble shoot & maintain Microsoft desktop OS’s (2000 pro, XP, Vista, Windows 7)
Setup, modify, and revoke access on multiple networks both wired and wireless utilizing group policies & user rights
Planning, implementation, configuration, trouble shooting & maintenance of 2003 & 2008 exchange
Citrix Presentation server 4.0 & 4.5 for windows install, configure, trouble shoot & maintain
Terminal Server (2000 & 2003, 2008) hosted & non-hosted environments install, configure, trouble shoot & maintain
Blackberry & PDA (HP, Dell, & Palm) setups, configure, & trouble shoot
Design, configure, implement, trouble shoot & maintain secure VPN’s for remote offices & users in the United States and internationally
Supported a client base of over a 162 companies, also supported onsite staff of 10 employees
Install, configure, trouble shoot & maintain ALL Microsoft office suites
Hardware support for HP, Dell, Lexmark, Cannon, Brother & Zebra printers and scanners
Install, configure, trouble shoot and maintain multiple vendor’s backup imaging software
Install, configure network monitoring / reporting software
Hardware installs, configure & maintain for Dell, HP, Compaq, & IBM (Servers, Desktops & Laptops)
Install, configure, trouble shoot & maintain multiple vendor’s antivirus / antispyware software
Install, configure, trouble shoot & maintain VMware servers & desktops
Manage offsite backups for clients
Appling Microsoft updates and hotfixes to all contracted clients servers, desktops, & laptops
Windows System Administrator / Lead System Engineer 1999 to 2003
Forrestall and Co., CPA
Summary:
Managed entire operation, especially IT department for office and two remote locations for 40 employees with second fastest growing CPA firm in Southeast; oversaw development and implementation of $2M budget; developed curriculum and trained CPA’s on utilization of software; linked office locations to improve lines of communication that involved three different languages and cultures; billable hours increased from 45% to 88%.
Duties:
Planning, implementation, & configuration of upgrading NT 4.o domain plus exchange 5.5 with 40 users to windows 2003 active directory domain with 2003 exchange server
Maintaining, monitoring & trouble shooting the active directory domain (2003 platform) along with 2003 exchange
Planning & implementation of replacing the DOS accounting package with a windows based package that could be used at the central office and at both remote offices via terminal server
Managing the I.T. department and running day to day technical operations which included Working with the end users
to help solve technical issues (i.e. – printer issues, terminal server issues, VPN issues, etc)
Planning, implementation, configuration, trouble shooting & maintenance of secure VPN that linked the two remote
offices with the central office.
IT purchase’s for the all three offices
Terminal Server (2000 & 2003) install, configure, trouble shoot & maintain
Blackberry & PDA (HP, Dell, & Palm) setups, configure, & trouble shoot
Planning, configuration, & implementation of daily, weekly and offsite backups
Installing, configuring, & trouble shooting accounting software
Appling Microsoft updates & hotfixes to ALL Microsoft servers, desktops, laptops & office suites
Install, configure, trouble shooting & maintain antivirus / antispyware software
Supported a onsite staff of 40 plus CPAs and accountants
Planning and implementation of disaster recovery solution
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