Customer Service Office

jessica Sambursky

** ***** ******, ********, ** *2343, 774-***-****, **********@*****.***

OBJECTIVE

Seeking a Customer Service position in a company where I can put my maximum potential to achieve

corporate goals a nd my experience can be utilized to improve customer satisfaction.

E XPERIENCE

12/2013 to PRESENT Boston Financial Data Services Canton, MA

Call Center Representative

• Provide Customer Service

• Confer with customers by telephone

• Handle mul t iple l ines with heavy call f low (inbound.)

• Confi rm ing activi ty on clients’ accounts

• Data En t ry

• Fil ing

• Meeting deadlines

• Some office cleaning

10/2013 TO 12/2013 Lojack Canton, MA

D ata E nt ry

• Provide Customer Service

• Data En t ry

• Fil ing

• Meeting deadlines

• Some office cleaning

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06/2013 TO 10/2013 Mercer Norwood, MA

Call Center Representative

• Provide Customer Service

• Confer with customers by telephone

• Handle mul t iple l ines with heavy call f low (both inbound and outbound.)

• P rocess loans and other t ransactions

• Provide General Information about 401(k) and reti rement benefi ts

• Main tain a professional and positive atti tude

• Follow securi ty guidelines to gain access to specific client accounts

• O ther t raining and certi fications applicable to par ticular job

• Some office main taining and cleaning

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5/1/2012 to 11/1/2013 National Floors Direct Avon, MA

Call Center Representative

• Customer Service

• Confer with customers by telephone

• Handle mul t iple l ines with heavy call f low (inbound.)

• Set and confi rm appointments

• Inform Customers when they should be expecting deliveries, gave information on the product

being sold, installation t imes and process, ect.

• Process EFT t ransactions

• Some office cleaning

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6/1/2007 to 10/1/2011 Stop And Shop Brockton, MA

Front End Supervisor

• Supervisor, responsible for auditing cash t rays and assigning breaks

• Customer Service Desk

• Cash Office

• Gas Station Clerk

• Cashier

• Cleaning and f iling

• Lot tery, Western Union and Self Check

EDUCATION

B lue H il ls Regional Canton, MA

GR AD UA T E D I N 2010

H igh School Diploma

• Trade taken – Computer Information Systems/Computer Technology

• OSHA Certif ied

• Proficient in M icrosoft Office Programs (Word, Excel, Powerpoint, OneNote, Ect.)

• Cisco Cer tified

• Experience wi th other programming systems (Dreamweaver, Adobe, H MT L, Photoshop, Ect.)

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Degree in progress Massasoit Communi ty College Brockton, MA

• Major in Computer Informations Systems – User Support

• 1 year attended and completed

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Skills

• Proficient with MS Office programs (Word, Excel, Powerpoint, ect.)

• Experience wi th C++, A+, HT M L and other programs

• Experience wi th data entry, fi l ing and call center work

• Over 5 years of experience in customer service

• H IPPA certi fied

• Cashier t rained

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