Basic Network support experience, Helpdesk experience, bilingual

Objective

My objective is to gain experience in technology by learning from the

experience I hope to better prepare myself for the future and better

support my family. I feel like the best way learn is by experience

especially when learning about building a career and I feel that my hard

work and effort will only increase with the opportunities possible. I

strive to work as hard as possible and learn as quickly as possible.

Skills

-Extensive Knowledge of office equipment

-Extremely Computer Proficient

-Extensive knowledge of Microsoft Windows

-Basic Knowledge of Apple OS

-Extensive knowledge of iOS devices and iPad devices

-Extensive knowledge of Android based devices ranging from cellphones to

tablets

-Microsoft Office: Word, Excel, Power Point, Outlook

-NotePad ++

-UNIX (basic knowledge)

-SQL (basic knowledge)

-Typing Speed: 40 WPM

-Good with people

-Willing and able to multitask

-Quick and eager to learn

-Attention to detail

-Responsible and able to break large tasks into smaller more manageable

tasks when needed

-Good communication skills both in person and over the phone

-Bilingual

Education

2013 - present, ITT Technical institute Online - Network Systems

Administration

2009 - 2010, Axia College with University of Phoenix Online - Associate of

Arts in General Education

2004 - 2008, Bastrop High School Bastrop, TX - High School Diploma

Work Experience

April 2013 - Present, Installation Technician LVL1

Hastings Entertainment, Inc.

Our duties include repairing equipment sent back by store level associates

as well as maintain inventory monthly in order to keep everything up to

date, configure switch ports, network routers, wireless routers and access

points in order to keep store equipment connected to the secured network at

all times. Maintain warehouse equipment working correctly in order to

reduce number of work time stoppages. We are a portion of second tier level

support. An extensive knowledge of command prompt, Unix and SQL commands

are required in order to set up all that is required for stores and

warehouse. We travel to store locations to assist them in installing all

equipment correctly as necessary, IF necessary. While at stores, we make

sure everything is up to date at all times while on the trip, if it is not

then we place an order and wait until equipment has arrived and install it

for the store level associates.

July 2012 - April 2013, Helpdesk Technician LVL1

Hastings Entertainment, Inc.

My duties include assisting store level employees in diagnosing, repairing,

and setting up their terminals, verifones, printers, network routers,

network servers as well as assisting in any customer account issues when

pertaining to rental accounts. We are the first level of technical support

for stores. A regular use of Unix and SQL are required in order to perform

our duties as technicians. We are also required to know how to access

remotely our stores servers as well as PCs.

April 2012- June 2012, Recruiter

The Skilled Trades Company

I was required to place skilled tradesmen onto specific construction sites

as their skills were needed. I managed up to 30 men/women at once from time

to time. I made sure their payroll forms and tax forms were in before the

required time frame. I also made sure they were on site at the time they

were supposed to be. I translated for other recruiters as I was the only

Spanish speaker for my region which ranged from New Mexico to Oklahoma to

Texas as far East as Louisiana.

November 2010 - April 2012, Technical Consultant

Sprint Nextel

I repaired mobile devices ranging from cellphones to tablets to mini

laptops as well as some air data cards. I translated as needed for Spanish

speaking customers. I was required to maintain inventory as well as make

sure our work areas were clean at all times.

June 2009 - November 2010, Electronics Sales Associate

Sears Roebuck and Co.

My duties ranged from maintaining inventory to selling consumer electronics

as well as making sure I was up to date with all current products within

that category. I translated for Spanish speaking customers as needed. I

also made sure the store planogram was set up for our department every

month.

May 2008 - May 2009, Veterinary Technician Assistant, CVA I

CrossRoads Animal Hospital

Received my CVA while working at the hospital which moved me up as a vet

tech assistant. My duties included, placing animals under anesthesia and

preparing them for surgeries. I was also required to know correct dosages

for medicine, assist in surgeries as well as examine animals while doctors

were not available. While working as a CVA, I was still required to

maintain my duties as kennel staff when not busy.

May 2006- May 2008, Kennel Staff

CrossRoads Animal Hospital

I made sure all animals were fed, watered and walked as well as made sure

their kennels and cages were clean at all times. I translated for Spanish

speaking clients as necessary. I did laundry when needed, made sure all

contaminated areas were cleaned promptly.

Personal References

Trista Gilchrest

Work: USAA Back Office Coach, Sitel Corp.

Work: 806-***-****

Cell: 806-***-****

Tony Calvin Gilchrest

Work: Superintendent, Pierce Foundry, Inc.

Cell: 806-***-****

Jason Walsh

Work: Installations Technician LVL1, Hastings Entertainment

Cell: 806-***-****

Professional References

Coy Grant

Work: Programmer LVL1, Hastings Entertainment

Cell: 806-***-****

Thomas Black

Work: Network Technician, Pathways Communication Systems

Cell: 806-***-****

Neven Novic

Work: Helpdesk Associate LVL1, Hastings Entertainment

Cell: 806-***-****

Garrett Williams

Work: Programmer LVL1, Hastings Entertainment

Cell: 806-***-****

Contact this candidate