Customer Service Sales

Shannon Adams

Baltimore, MD

*******.*.*****@*****.*** - 443-***-****

WORK EXPERIENCE

Business Office Associate

The Room Store - Waldorf, MD - December 2007 to May 2009

Responsibilities

Customer service responsibilities included processing cash and credit card sales, extended warranty policies,

maintaining customer satisfaction and resolving customer complaints

Prepared reports including sales, on hand inventory, delivery and damaged merchandise reports.

Processed applications for in house financing or secondary credit companies.

Compiled, stored and retrieved management data.

Legal Secretary

Tucker, Slaughter & Singletary, P.A. - Albemarle, NC - April 2000 to November 2001

Responsibilities

Familiar with Real Estate, criminal and civil law practices.

Performed title searches, prepared legal papers and correspondence of legal nature, such as summonses,

complaints, motions and subpoenas.

Scheduled appointments, gave information to callers, routed calls and relieved officials of clerical work and

minor administrative business details.

Read and routed incoming mail and prepared outgoing mail, using postage-metering machine.

Managed all office files and prepared client billing.

Medical Office Assistant

Dr. Raymond McKnight, M.D. - Key West, FL - January 1998 to January 2000

Responsibilities

Performed secretarial duties, utilizing knowledge of medical terminology and hospital, clinic and laboratory

procedures.

Compiled and recorded medical charts, reports and correspondence.

Measured vital signs, such as pulse rate, temperature, blood pressure, weight and height.

Gave injections and treatments and performed routine laboratory tests. Prepared treatment rooms and

assisted in the examination and treatment of patients.

Handed instruments and materials to doctor as directed.

Cleaned and sterilized instruments.

Inventoried and ordered medical supplies and materials.

EDUCATION

Three Semesters in Associate Degree Nursing

Stanly Community College - Albemarle, NC

1996 to 1997

C.N.A in Nusing

Stanly Community College - Albemarle, NC

1995 to 1996

SKILLS

Type 45 wpm, proficient with Word, Excel, and Access

CERTIFICATIONS

C.P.R. Certification

January 2014 to January 2015

Completed course with American Red Cross to become knowledgeable in rescue C.P.R and emergency first

aid.

Notary Public

May 2000 to May 2001

Became Notary Public in N.C.

GROUPS

Restoration Community Church

January 2014 to Present

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