Engineer Customer Service

Efrain "Ivan" Alvarez

325-***-**** (home)

325-***-**** (cell)

**** ******* ***** ***** #****

Abilene, TX 79606

*********@*******.***

Citrix Engineer

Ideal position: Citrix Engineer position in the Abilene area, or a remote

(working from home) position. I have over 6 years Enterprise level Citrix

Engineer experience with Citigroup, both in North America and South

America, and also with Liberty International (thru Price Waterhouse

Coopers), migrating EMEA, APAC, and LATAM countries to regional Data

Centers. Also, my past experience as a Systems Administrator would be

beneficial to any company. Information Technology and Sales professional

with strong technical and communication skills, Windows System

Administration, and Technical Support. Exceptional analytical,

troubleshooting, and problem solving skills. 10 years active duty service

in the United States Air Force.

Areas of expertise

. Citrix XenApp 4.0, 4.5, and 6.5 (includes all Citrix upgrades)

. VMWare ESX 3.5

. Thinprint

. Appsense

. Over 7 years Lotus Domino server and Lotus Notes administration,

development, and integration experience

. SQL

. Oracle 10g database administration

. IBM DB 2 database administration

. Microsoft Windows server 2000 through 2008

. Active Directory integration and administration

. Symantec Enterprise anti virus

. AIX and HP-UX system administration

. Red Hat Linux Enterprise 5 administration

. Microsoft WSUS hotfix deployment

. Disaster Recovery design and implementation

. Tivoli Service Desk Architect

. ScriptLogic Desktop Authority

. Training experience

. Staff management experience

. Vendor relations and negotiation experience including 6 years outside

sales and pre-sales experience

. Technical writing and documentation development

. Published co-author

Fluent Spanish speaker

PROFESSIONAL EXPERIENCE

Liberty International (thru Price Waterhouse Coopers, but employed thru

Thompson Technologies) Dec 12 - Present

Enterprise Level Citrix Engineer

. Analysis of target country needing migration of entire local in-

country Citrix environment to Data Center (understanding number of

users, number of concurrent user, existing applications, future

expansion, upgrades of application, timeline needed for migration, and

plan for the migration)

. On-going task consisted of installing Windows Servers (2003, 2008 - 32

bit, 2008 - 64 bit, etc) from iso files, onto new spun up VM's

(VMware).

. Install correct version of Citrix (depending on countries existing

infrastructure and desired request in DC).

. Configure Citrix, per design sheets provided by PwC resources. This

consisted of 2 Zone Data Collectors, 2 Profile Management servers, and

anywhere from 10 to 40 Citrix servers (depending on Countries

requirements). License servers, Database servers, Edgesight servers,

and other legacy servers.

. Documentation of country specific application installs, with

screenshots, to validate successful installs and provide future

documentation to other engineers.

. Provide 24/7 support for country testing of new Data Center

environment, to ensure all applications work as expected. Document

any issues and address and fix them within a 24 hour timeline, to

ensure smooth transition into Data Center.

. To this point (1 year and 1 month into the project), we have

transitioned 3 countries from local in country Citrix environment, to

centralized Data Center environment, with the Liberty International

community

. Maintenance and management of mission critical accounting servers

Citigroup (thru Technisource) Sep 09 -

May 11

Enterprise Level Citrix Administrator

. Project lead for Latin American server consistency resolution planning

. Instrumental in the migration of Citrix Application servers from 4.6.

to 6.5, both in US and also Latin America (total servers migrated in

Latin America was 45 servers and in US was around 300). This included

migrating some of the US servers to ZenDesktops.

. Packaging of new apps using Thinapp. I was also responsible for

copying all of the new packaged applications across 7 zones for end-

users.

. Created test environment for new applications for end-users

. Windows Server 2003, 64 and 32 bit server configuration and

installation of Citrix XenApp for implementation to the current Citrix

environment.

. Advance level management of both Windows 2003 servers and Citrix

Xenapp 4.6 servers (500+ servers in North American and another 75

servers in Mexico and Brazil. Total end-users, 25,000+).

. Monitoring of Latin American's infrastructure, to ensure global

compliance

. Maintenance and management of mission critical accounting servers

. To implement and manage a global application and desktop

virtualization platform, providing desktop replacement, remote access,

and application hosting services for all clients.

. Coordinate with internal engineering groups and platform vendors to

deliver operationally sound virtualization and client computing

solutions.

. Manage complex and large volume change implementations across diverse

platform sets.

. Interact with and provide Tier 3 support for client and product

support teams.

. Install and manage complex application environments leveraging

Terminal Services, Citrix, and VMware based technologies.

. Coordinate with regional and global operations teams to ensure

consistent client experience and platform resilience.

. Rolling out of streamed applications across multiple regions

. Daily work with AMC and Presentation server consoles/

Oiltanking Houston L.P. May 07 -

Apr 09

Senior Systems Administrator

. Lotus Domino server administrator for North American division of

Marquard and Bahls (parent company of Oiltanking Houston L.P.).

. Responsible for implementing and maintaining business continuity and

disaster recovery plans for the Houston based Data Center

. Responsible for the Citrix Farm and all of the VMWare servers for the

North American locations (install, configuration, maintenance, and

overall troubleshooting). Total of 10 VMWare servers and 6 Citrix

servers.

. Responsible for electronic mail availability, reliability, and

security for 258 regional users utilizing Lotus Notes.

. Administration of centrally managed anti virus application supporting

over 400 systems.

. Responsible for all local Microsoft and Linux systems administration

including new users, file security, backup, and restore.

. Implemented a hard disk backup system from tape backup system called

Data Domain for all locations resulting in a savings of over $20,000.

. Responsible for maintenance and deployment of firmware and software

updates.

. Maintenance of IT systems compliance.

. Implementation and maintenance of all Blackberry devices via BES

International Business Machines, Clearlake TX Nov 97 - Jan 02

Software Engineer

. Testing of subsystems within the FORMRunner software ensuring every

line of code functioned as designed.

. Worked with Windows Server 2000, to help manage the servers and

provide support, as needed.

. Provided assistance to the sales force in marketing and selling the

FORMRunner application.

. Set-up test cases and provided functional and system testing for all

test cases. These efforts significantly improved development of the

FORMRunner software.

. Provided product support by making software fixes and upgrading

current products. This assured a dynamic product line that provided

more user-friendly options, resulting in greater customer satisfaction

and growth.

Lotus Notes System Administrator

. Integrated Lotus Notes, Notespump, and DB2 for the Cross-Platform

Integration Testing team.

. Administered 7 different Lotus Domino servers in 7 different cities

nationwide, using 5 different operating systems. This resulted in the

detailed analysts of Lotus Notes in a complex environment, which

ultimately helped Lotus recognize limitations in Lotus Notes 4.5.

. Performance tuning of IBM SP series AIX servers used in the Nagano,

Japan Winter Olympics.

Tivoli Service Desk Administrator/Manager

. Architected of the Service Desk for the Clear Lake IBM site

. Installed, configured, administered, and supported the implementation

of Tivoli Service Desk for 400+ end-users.

. Co-author IBM Redbook for Tivoli Service Desk 6.0.

. Internal and external customer support for installation and

configuration of Tivoli Service Desk.

. Analysis and rectification of server failures, and tuning

requirements.

. Managed a team of 10 help desk consultants.

. Trained 400+ end-users on Tivoli Service Desk.

. Awarded Trainer Of The Year by IBM Federal, Clearlake, TX

Ernst & Young, Las Colinas, TX Mar 97 - Oct 97

Lotus Notes Developer

. Lotus Notes database creation for internal customers.

. Developed tracking databases for Ernst & Young auditors and upper

management.

. Web-enabled several Lotus Notes Applications (20+)

Technical Training & Consulting (Tech TC), Dallas, TX Nov 96 - Mar 97

Lotus Notes Instructor/Consultant

. Installed, configured, and administered Lotus Notes environment.

Assisted in running network cabling and installing Windows operating

system on all Lotus Notes servers.

. Configuration of desktop computers for Microsoft instructors.

. Provided full scope of training to NationsBank employees on developing

Lotus Notes applications.

. Monitored the Lotus Domino servers and performance tuned some of the

processes. This resulted in a smooth daily operation of all 15 Lotus

Notes Servers.

United States Air Force Aug 86 - Aug 96

Information Manager

. Beta testing of Lotus Notes 2.0 for approximately 20 AETC training bases

. Provided administrative support to the wing commander,

. Official translator between the Honduran government and the United States

Air Force Joint Task Force Bravo in Soto Cano AB, Honduras

. Served as executive assistant to numerous high-level officers in Europe,

Central America, and the U.S.

. Performed duties of Office Manager in the absence of executive-level

personnel.

. Typed and edited Enlisted personnel's Performance Reports in a timely

manner and checked for accuracy.

. Designed and deployed a spreadsheet program for tracking flight plans for

student pilots at the 80th Fighter Wing replacing a manual system and

significantly enhancing the students' ability to select their daily

training flight plan.

. Extended customer service hours for the flight plan bookstore improving

customer satisfaction by over 50%.

EDUCATION & CERTIFICATIONS

. 53 Semester hours collegiate education

. Certified Lotus Specialist

. Certificate for ScriptLogic (Desktop Authority)

. Citrix Presentation Server 4.5: Administration

. Current TWIC ID (expires 15Feb2013)

PUBLICATIONS

International Business Machine ITSO Redbook

"Tivoli Service Desk 6.0, Infrastructure Planning." By Holger Stamme, Ivan

Alvarez, Gary McLeod, Ton Roelandse, Lennart Rutberg, Thomas Sant'Ana, and

Helmut Schwarz

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