Quality Assurance Analyst

OBJECTIVE

To obtain a position as a Quality Assurance Analyst

in an organization where I can utilize my skills

and knowledge in today's dynamic world of Business

and Information Technology.

QUALIFICATIONS

Strong team player with excellent communications

skills - oral and written

Excellent interpersonal skills - negotiation,

coordination

Demonstrated ability to work with customers and

other organizations to identify and define project

needs

Strong documentation and organization skills

Strong analytical and problem solving skills

Quick learner and able to adapt to new environment

fast

SKILLS SUMMARY

Applications: Microsoft Office 2000/2003/2007,

Microsoft Visio, Microsoft SQL Studio

2005,Microsoft SQL Studio 2008 R2, Project 2000 and

2002, Adobe Photoshop CS2, Deep Freeze, Symantec

Ghost, SQL Server Studio 2005, ACT, REA, Parallel,

PC Anywhere, Trend Micro, Dreamweaver, and Whats up

Gold

Computers: PCs and MAC

OS: Windows 98- Windows 7, Windows NT Server,

Windows 2000 Server, Windows Exchange 2003, Windows

Server 2008, Open-E, Linux, and MAC OS X Leopard

EXPERIENCE Communications Protocols: TCP/IP, FTP, POP3, SMTP,

DHCP, TELNET, and DNS

Languages: HTML, JavaScript, and ASP.net

EXPERIENCE

(2012-Present) Bitcentral Quality Assurance Analyst

(Newport Beach, CA)

Perform testing activities, including functional,

performance, and regression testing

Design, develop, and maintain test cases and test

automation scripts

Determine the total breadth and depth of testing

required for a given product when developing test

cases, in order to ensure that product will meet

company quality standards when released

Review test results and properly evaluate the

stability of the software being tested

Set up test environments with the necessary test

data and execute detailed test procedures and test

cases for assigned products or product modules

Analyze and report test results to product teams

Log defects and track them to resolution

Work effectively with Developers, Product

Management, Support, and other teams as needed

(2011-2012) Bitcentral Technical Engineer Level 1

(Newport Beach, CA)

Provide first level troubleshooting and resolve

hardware/software issues over the phone, through

email communications

Communicate effectively with clients to determine

root cause and appropriate course of action

Report to Technical Engineer manager

Perform proactive maintenance, inspection on

servers

Analyze equipment configurations for optimization

purposes for hardware and software peak performance

Configure and Install software and hardware on

clients servers through remote connections (VPN)

(2009-2011) MTXEPS Operations Analyst (Aliso

Viejo,CA)

Responsible for monitoring production systems

Responding in a timely fashion to any issues that

occur with the server based software

Work closely with our support personnel in order to

be aware of customer issues

Follow issues from origin to resolution

Review and analyze daily production system logs

including Windows event logs, Idera SQL Health

Logs, Osiris File Integrity Logs and Whatsup Gold

Reports

Review and analyze daily ServerEPS reports

including Potential Double Charges, rejected TORs,

Missed End of Days, Daily Transaction Summaries,

Declined Transaction Responses, and Offline

Transaction Summaries

Daily monitoring of real time monitoring tools

Use reports to analyze overall system health and

make recommendations based on findings

Monitor incoming system e-mail alerts and alert

appropriate personnel in case of abnormalities

Analyze ServerEPS and OpenEPS logs for

Abnormalities and work with the product teams to

coordinate fixes

Analyze the "customer experience" and recommend

solutions when problem areas are found

Monitor health of ServerEPS production network and

coordinate with IT team if an issue is found

Setup new ServerEPS stores in the production

systems

Be first respondent for issues discovered with the

ServerEPS systems

Perform Quality Analysis on all new releases and

fixes for the production system

(2009-2009) MTXEPS Technical Support Analyst

(Aliso Viejo,CA)

Providing level two and three technical support via

phone and email to customers

Providing excellent customer service & delivery for

WinEPS Software and ServerEPS

Analyze and troubleshoot log files in order to

develop solutions to meet customer needs.

Responsible for logging issues into an ticketing

tracking database

Pin pad troubleshooting

Create simulations in order to troubleshoot and

solve customer issue.

(2007-2008) Lee & Associates Network

Administrator (Irvine,CA)

Maintain Computers

Install hardware, software, operating system

Troubleshoot and fix hardware, software, printers

Update software, hardware, operating system and

anti-virus

Assist with use of REA, ACT, and Microsoft Office

Maintain Network

Install network hardware, software and printers

Troubleshoot and fix network hardware and software

User/file administration

Data backup and restore

Assist with purchasing of hardware and software

Phone system / voicemail administration

LAN/WAN, TCP/IP,DHCP, DNS, and VPN maintenance

Microsoft Windows Server 2000, Microsoft Windows

Exchange 2003

Add/Remove users from Active Directory

Create Group Policies

Other

Train brokers and staff on use of programs,

hardware, digital camera and projector

Assist brokers, staff, research directors on

general computer questions

Assist research directors with corporate Lee &

Associates projects

Maintain and configure PDA's, Windows Smartphones,

and Blackberries to the network

Create user manuals for software usage

(2000-2007) Stratacom Internet Services

(Irvine,CA)

Web development with ASP.net

Perform computer technician responsibilities

Establish and maintain phone extensions.

Create and maintain online catalogs.

On-site customer demo website procedures

Illustrated network layouts

(2004-2005) Fountain Valley High School Internship

(Fountain Valley,CA)

Application server migration.

Created individual student file storage

Mapped print server

Repaired LAN/WAN connectivity

Implemented Ghost imaging

Deployed Deep Freeze

EDUCATION

Microsoft Certified Professional (MCP)

Microsoft Certified Technology Specialist (MCTS)

Microsoft Certified System Engineer (MCSE)

Microsoft Certified System Administrator (MCSA)

DeVry University (Long Beach,CA)

B.S. in Network and Communications Management

Areas of emphasis include:

Linux

Novell

MS-Project 2002

Windows NT Server

Windows Server 2000

PC Hardware Repair, Perform Backups

PC Anywhere

Java Programming, ASP.NET

SQL Server

Oscilloscope

Cabling, 66 block assembling, WAN/LAN, knowledge in

PBX operations

Sniffer Pro

Microsoft Office 2000/2003/XP/Visio, Project 2000

Adobe Photoshop 6.0

Deep Freeze

Symantec Ghost

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