Customer Service Representative

ALEXSANDRO DI STEFANO

** ******* ***, ********, **. L6Y 1K1

647-***-**** ~ ****.************@*****.***

CUSTOMER SERVICE REPRESENTATIVE

SUMMARY OF QUALIFICATIONS

. Over 2 years of professional customer service experience, working with

customers face-to-face and alternate channel via intercom

. Excellent communication skills both verbally and written,

demonstrating natural ability to resolve conflicts with diplomacy

. Ability to prioritize, organize and multi-task under a tight deadline

individually and in a team setting

. Motivated team player to sell and deliver quality service with

accuracy, speed, and efficiency to clients/ customers

. Possesses driver's license and a clean driver's abstract; flexible and

willing to relocate if necessary

PROFESSIONAL EXPERIENCE

COMMUNICATION SKILLS

. Provided superior customer service by ensuring orders were accurate

and tending to customer complaints with creative problem solving

skills

. Analyzed and communicated senior's behavior to care workers so as to

meet the needs of elderly residents

. Handled irate customers in a diplomatic fashion by listening carefully

and responding calmly

. Took the time to explain product information to customers with

language barriers to ensure customers were happy with purchases made.

. Complimented by customers; "You're the only young person I see who

ever does such and an accurate job at taking my orders

TEAM WORK SKILLS

. Shortened work load for meal runners by preparing drinks and

condiments, addressing multiple customers concerns, and restocking

items in advance

. Aided coworkers in lifting and transporting heavy props, light, and

audio equipment to and from event destination

. Assisted in training new employees to follow company regulations and

gave constructive advice to aide in job responsibilities

. Took initiative to perform garbage runs, stock-up, and mopping duties

ORGANIZATIONAL SKILLS

. Organized and arranged inventory to allow for easier retrieval to

items for all employees during high peak periods

. Suggested logical ways to fit all material into moving truck to avoid

making multiple trips, thus reducing gas and rental costs on

transportation

. Packaged various food products while labeling other products

accordingly with expiry dates

. Complimented by employers for maintaining a thoroughly clean

restaurant with attention to detail during custodian duties

. Maintained high quota production for building skids, resulting in more

shipments delivered to stores and distribution outlets

EMPLOYMENT HISTORY

Warehouse Associate - Brampton, ON

2013-present

Indigo Distribution Centre

Crew Member - Brampton, ON

2012-present

McDonald's

Cashier - Brampton, ON

2011

Rexall Pharma Plus

CERTIFICATION

Fully Life and Health Licensed in Canada

2012

EDUCATION

O.S.S.D. 2012

Adult Education Centre North, Brampton

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate