Customer Service Administrative Assistant

Location:

Posted:

March 08, 2014

Hannah Hooks

Chamblee, GA 30341

************@*****.***

EDUCATION:

Bachelors Degree – Retail Management Major – Art Institute of Atlanta – Atlanta, GA – 2011-2013

Associates Degree – Retail Merchandising Major – Bauder College – Atlanta, GA – 2009-2011

EXPERIENCE:

A.S.C. Support [Art Institute of Atlanta] Feb. 2012 – Dec.

2013

• Front Desk Receptionist for Handling Multiple Phone Line Systems in the Academic Support Center (A.S.C.)

• Greeted and Directed all Incoming Visitors and/or Students in the Academic Support Center

• Responsible for Scheduling Appointments, Calendaring, Typing Correspondence & Proofreading

• Used Word Processing & Excel Spreadsheets for Inputting Confidential Data into Computer Database

• Completed Special Assignments/Projects and Overflow Work from Directors within Quarterly Deadlines

• Handled and Resolved Visitor and/or Student Issues in the Academic Support Center

• Collaborated with Staff to Achieve Common Goals and Implement Solutions for the Academic Issues of Students

• Provided Training for In-Coming Academic Support Center Employees

• Assistant Instructor for Algebra I Class & Created Algebra I Homework Assignments for Students

Administrative Assistant [Art Institute of Atlanta] June 2012 – July

2013

• Greeted and Routed all Incoming Calls and Visitors in the Administrative Office

• Ensured Completion of Visitor Sign-In Procedures and/or Paperwork in the Administrative Office

• Systematically Arranged Confidential Student Record Paperwork and Memorandum Documents into Designated Files

• Sorted and Routed Incoming/Outgoing Paperwork and Mail in the Administrative Office

• Routinely Re-Ordered Department Supplies for the Administrative Office

• Utilized Analytic Procedures to Resolve Visitor Issues in the Administrative Office

Sales Floor Representative [Victoria’s Secret] Oct. 2012 – Jan.

2013

• Performed In-Store Sales and Customer Service Operations

• Completed Financial Transactions from Customers and Entered Confidential Information into Computer Database

• Answered and Directed Incoming Call Requests

• Resolved In-Store and Over-The-Phone Customer Complaints

SKILLS:

• Word Processing and Database Entry

• Presentation Development

• Minimum 45 WPM Ability

• MS Office Suite Software Proficiency

• Math Proficiency