Customer Service Manager
Resume:
Marjorie Goldsbury
Apt *, Nanuet, NY 10954,
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Summary of Profile
A highly motivated person with excellent customer service skills,
results oriented and always exceeding expectation and standards. I have
great ability to manage people with strong sense of responsibility. I am
recognized by my manager and colleagues as thorough, committed and a
resourceful problem solver. I am presently looking for an opportunity to
work with a high performing organization to use my skills and also to
develop my profile and career through training and exposure to multiple
challenging roles.
Work Experience
ROCKLAND ARC Pearl
River, NY
Residential Direct Support
2013 - Present
Promote independent living skills and daily support on one on one
basis to adults with developmental disabilities.
. Responsible for ensuring that the group home is maintained in a way
consistent with agency and regulatory policies and procedures.
. Ensure residents' physical, social, safety, recreational, and
community living needs are met.
. Accompany clients to specific programs within the community.
. Maintain all required certifications regarding medication
administration.
. Maintain a safe, orderly work environment.
SOUTH BRONX MENTAL HEALTH COUNCIL, INC Bronx, NY
Assistant Community Residence Counselor
2010 - 2012
. Responsible for providing the necessary linkage to ensure that day
treatment/day program, legal, medical, financial and psychiatric
services are available to the residents and escorting residents to
necessary services.
. Provide supervision, assistance, training and monitoring of daily
living skills.
. Responsible for storage, record keeping and training of residents in
self-administration of medication.
. Responsible for planning, implementation and supervision of social and
recreational activities.
. Responsible for providing restorative counseling in order to assist
residents in development of the necessary skills required in decision
making, problem solving, interpersonal issues.
. Responsible for behavioral intervention in situations which demand
immediate attention in order to ensure safety of residents and staff
and provide feedback to residents concerning acceptable and/or
unacceptable behavior.
. Prepare reports and record keeping for individual caseload in
compliance with NYS OMH rules and regulations and council policies.
. Medicaid billing for service rendered.
. Participated in monitoring the work environment to identify and
eliminate safety hazards and unsafe work practices.
CRYSTAL RUN VILLAGE
Spring Valley, NY
Direct Support Professional 2005- 2010
. Successfully completed professional certification programs in a timely
manner.
. Maintain all required certifications regarding medication
administration.
. Teach, assist and support clients to master skills that will enable
them enhance their status to assume socially valued roles.
. Provide personal support to clients by taking them to the doctors,
visit outdoor activities and help with daily living activities.
LOWES HOME IMPROVEMENT
Orangeburg, NY
Head Cashier 2003 - 2004
. Supervised cash movements by reconciling total bills in cash register
. Ensured that cashiers had sufficient cash in registers and promptly
attended to registers that required ad hoc replenishment
. Ensured that returned merchandise were in good condition
. Motivated cashiers to be team players and focus on exciting customers
. Trained and organized orientation classes for new cashiers
Education
Dominican College, Orangeburg NY - Bachelor of Art 2008
Rockland Community College, Suffern NY - Associate degree in Humanities &
Social Science 2004
ComputerKnowledge
MS Word, Access, Excel, Power Point, Internet proficient
Reference: Available upon request
Contact this candidate