Customer Service Manager

Bernadette D. Halliburton

*** ********* ******, ********, ** 06112

Home: 860-***-****

*********************@*****.***

SUMMARY OF QUALIFICATIONS

. Highly organized and detail-oriented with over 9 years' experience in the

Human Services Industry

. MS Word, PowerPoint, Access, Outlook, Lotus Notes, WordPerfect, Data

Entry, Customer Service, Multi-line Telephone, PBX System, SASI, Internet

Research and Accounts Receivables/Payables. Typing 45 wpm.

. CPR/First Aid (AED) Certified, and Medical Administration certified.

OBJECTIVE

To obtain a responsible and changeling position within an

organization where my ability, training and experience will

effectively utilized and allow for professional growth.

PROFESSIONAL EXPERIENCE :

YMCA-Hartford, CT Oct. 2012- present

Child care Provider (before and after school program)

. Attend to school age children

. Perform a variety of tasks such as dressing, feeding and overseeing

play.

. Attendance

. Report progress to parents on development and changes in behavior.

. Assist in the preparation and distribution of snacks.

. Create activities for age appropriate age group

. Attend monthly meetings

Home Services - Hartford, CT Aug. 2006 -

Sept. 2012

Home Child Care Provider

. Ensures the safety and well-being of children in while in provider's care

. Provides activities to encourage tasks appropriate to the development

levels of the children

. Records the progress of the children, including changes in behaviors and

services rendered

. Creates activities to teach appropriate age group such as sensory/motor

skills, colors, shapes, numbers, etc., simple painting/drawing, and

songs.

. Instructs appropriately aged children in personal habits such as eating

and toilet habits.

. Accompanies children to and from school and to medical appointments.

Hartford Public Schools, Hartford, CT Mar. 2002 -

Jun. 2006

Case Manager Assistant

. Helped parents with activities to improve their literacy, using basic

educational skills

. Advised pregnant and parenting students with program enrollment

procedures

. Updated client's data as needed by accurately completing attendance,

progress and home visit case management reports

. Facilitated home visits and groups meetings to provide knowledge of

community resources

. Assisted Case Manager in creating a classroom environment conducive to

learning appropriate to the physical, social, and emotional development

of students

. Identified signs of emotional or developmental problems in children

Community Partners in Action Apr. 2000 -

Aug. 2001

Residential Monitor

. Acted as a role model and taught independent living skills (i.e.,

cooking, cleaning, etc.)

. Observed residential inmates and property for possible criminal activity

. Generated a weekly "Inmates in Transition Meeting" to ensure open lines

of communication

. Conducted random inmate searches, administered drug swabs and urinalysis

tests

. Maintained admit/discharge paperwork and sign in/out sheets in accordance

with policy

. Prepared and distributed weekly reports to supervisors and counselors

regarding feedback on Inmates in Transition and behavioral changes

Hobart West, Hartford, CT (Contract Positions) Sept.

1998 - Mar. 2002

Administrative Assistant

. Provided basic administrative support to managers.

. Composed correspondence letters, reports, forms, presentations and data

entry (Word, PowerPoint& Access)

. Organized travel arrangements, expense reports, luncheons and special

events.

. Participated in meetings to gather data for minutes.

. Responded to a high volume of telephone inquiries

. Provided calendar management and meeting updates (Outlook)

EDUCATION/TRAINING:

St. Francis Academy, Hartford, CT

Clinic Pastoral Counseling Training Mar. 2012

Goodwin College, East Hartford

Participated in Human Services in Youth Development Jan.

2007

Father Flanagan's Boy Home, Hartford, CT

Parental Training - Certificate

Nov. 2005

Family Literacy Institute, Hartford, CT

Early Childhood & Family Literacy Development - Certificate Mar.

2003

Parents as Teachers National Center, Hartford, CT

Early childhood education and child development - Certified Jun.

2002

Capital Community College

Customer Service Training - Certificate Jul. 1998

Urban League Church Academy, Hartford, CT

General Business & Secretarial Developments -

Certificate Apr. 1997

References Available Upon Request[pic][pic][pic][pic][pic][pic]

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