Customer Service Manager

Kimberly Fitzgerald-Jones

Lawrenceville, GA

*********@*****.*** - 404-***-****

WORK EXPERIENCE

Coin Room Coordinator

Brinks INC - Atlanta, GA - November 2012 to Present

Process and reconcil accounts on deposit from consumers and all area banks. Resolve customer

discrepencies. Maintain balances of all coin inventory and Federal Reserve accounts. Daily data entry,

answering multi-line phone, maintaining and managing office when manager is out, filing, and balancing and

reconciliations.

Money Process Teller

Brinks INC - Atlanta, GA - June 2010 to November 2012

Process deposits for area businesses, such as SunTrust, Regions, various ATMs, etc. Submit key financial

data, via Excel reporting templates and 10 keystroke. Image and upload physical financial property such as

IRS checks. Assist the supervisor of the SunTrust account with closing procedures such as, accessing reports,

balancing monetary totals, and researching/reconciling account discrepancies.

Cashier

Home Depot - Danville, VA - December 2009 to August 2010

Assisted customers with merchandise purchases. Aided customer questions and concerns. Managed and

recorded transactions.

Therapeutic Companion

Strategic Therapy & Associates - May 2009 to September 2009

Mentored psychologically- and socially-challenged youth. Observed negative behaviors and offered positive

alternatives to troubled adolescents. Recorded/reported suggestions and recommendations to managerial

staff.

Store Manager

Net-Time - Reidsville, NC - June 2008 to November 2008

Managed opening and closing functions. Provided technical assistance for software malfunctions. Audited

daily business transactions.

Receptionist/Legal Secretary

Turner & Kissinger Attorneys at Law - Newport News, VA - April 2008 to June 2008

Keyed and forwarded legal documents. Scheduled appointments. Answered and placed client-based calls.

Faxed and/or filed client records. Performed other office duties, such as making copies, ordering supplies, etc.

Loan Associate

UL Cash, INC - Danville, VA - May 2007 to December 2007

Verified potential client eligibility. Processed monetary loans. Answered and placed client-based calls. Filed

client records. Prepared delinquent reports. Managed collections.

Customer Service Representative

EToys Direct - Blairs, VA - September 2006 to March 2007

Placed orders for customers via phone and email.

Customer Service Representative

Telvista, INC - Danville, VA - September 2005 to August 2006

Assisted customers with activations. Entered credit card payments. Researched system issues and offered

troubleshooting suggestions.

Pastoral & Office Secretary Assistant

Greater Triumph Missionary Baptist Church - Chatham, VA - January 2004 to January 2005

Aided Pastor and Office Secretary with document preparation. Filed and categorized member profiles.

Residential Aide/Office Assistant

DARC Hatcher Center/M.T. Sorrell Home - Blairs, VA - September 2003 to March 2004

Supported residents' physical activities. Recorded/reported Logistic-care logs. Filed resident Social Security

reports.

Cashier

Golden Skillet - Danville, VA - January 1999 to June 2003

Received/submitted/delivered orders. Stocked inventory. Transported deposits daily. Managed and recorded

transactions.

EDUCATION

Diploma

Dan River High School - Ringgold, VA

June 2001

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