Project Sales
Resume:
Celeste Burnham
Oklahoma City, Ok 73162
***************@*****.***
Areas of Expertise
Advanced experience using MS Excel, Word, PowerPoint, and Outlook. Strong problem
troubleshooting and resolution abilities. Highly experienced in Epicor and Oracle ERP
and CRM systems, invoicing, purchase order processing, and office management skills.
Experienced with MS Visio, Adobe Acrobat and Photoshop.
August 2007 – October 2013
TeleHealth Services, a division of Telerent Leasing Corporation
Raleigh, North Carolina
Project Coordinator, Dialysis Division
Responsible and accountable for the management of the division’s workflow.
Selected Accomplishments and Responsibilities:
• Managed portfolio of TV and satellite equipment installation projects for a major
dialysis provider. Over 200 projects managed annually in all regions across the
US. Used advanced skills in MS Excel to track project milestones.
• Recognized for providing outstanding leadership, customer service, project
management and sales support in 2010, 2011 & 2012.
• Sold healthcare TV products, satellite equipment and DirecTV programming
services. Acted as the customer’s primary point of contact for sales quotes,
product availability, order processing and shipment tracking. Calculated project
cost, insuring all sales were profitable.
• Acquired resources and coordinated efforts of team members to insure installation
projects were scheduled according to customer’s planned schedule. Worked
closely with the customer’s project managers to insure jobs were finished on
schedule and within budget. Scheduled return trips to jobs site when needed.
• Supervised employee and contract installers. Coached, mentored, and motivated
team members, influencing them to take positive action and accountability for
assigned work.
• Identified, effectively communicated, and resolved installation project issues.
Processed change orders as needed, insuring the customer approved any
additional expenses.
• Worked closely with purchasing department to insure equipment was ordered and
shipped when approved orders were received. Tracked shipments and resolved
shipment delivery issues.
• Troubleshot service related calls and provided technical advice to the in-house
service department to help insure the customer’s needs were taken care of in a
timely manner.
• Interfaced with outside vendors to provide customers with information for special
order items.
• Successfully converted over 70% of the small sales from manually processed to
web portal orders by registering new users on the company web portal.
• Maintained electronic folders for all projects that included copies of quotes,
approvals and job completion certificates.
• Continually worked on improving business processes by streamlining workflow
and keeping projects on schedule.
• Reported month end results to management. Scheduled meetings and kept
meeting minutes to discuss results.
May 2004 – August 2007
NNE Pharmaplan Clayton, North
Carolina
Executive Assistant / Project Assistant
Maintained detailed statistical information on projects, sales proposals, resource
availability and other company data to be included on the monthly board report.
Coordinated input from others to insure completion of the board report by
deadline.
Provided detailed information on project budgets, purchase order details and other
technical assistance for project managers. Primary point of contact for project
manager concerns regarding purchase orders, budgets and invoice issues.
Performed the role of Super-user for an Oracle based system used for tracking
timecards, expense reports, purchase orders, project budgeting, and creating
invoices.
Created and maintained user records, created and oversaw project set-up,
maintained project budgets and assisted project managers with resource
management. Developed a training program for the Oracle system
timecards, expense reports, and project management module.
Developed a method to utilize the oracle timecard data for payroll purposes.
Ran reports to access data utilized for invoicing, project budgeting and
payroll.
Troubleshot errors to insure data was processed correctly through the system.
Performed updates to the system data to correct errors.
Created and maintained approved supplier list and customer database.
Insured accuracy of timecard data for payroll purposes and vacation tracking.
Made adjustments to data as needed.
Provided timecard, expense report, project management and other Oracle
system training for new hires
Used Visio to create and maintain office organizational chart.
Created and maintained web pages on corporate Intra-web site.
In-processed new employees. Insured network access was obtained and enrollment in
payroll and benefits was completed in a timely manner. Compiled and maintained
confidential personnel records, provided recruiting and other administrative
support for the HR manager.
Developed, wrote and maintained office guidelines and procedures for all
administrative areas, including project management
Implemented and administered a resume database for recruiting purposes.
Established contracts and services with local venders for a newly opened branch
office.
Recognized the need and made recommendation for changing to a bank offering
online banking services. Implemented the change and used the system to make
online wire and ACH payments to vendors.
Used QuickBooks to assist company accountant with accounts payable and receivable
records, generate monthly reports and provide other general accounting needs.
Manually collected timecard data, input information into an excel spreadsheet, and
utilized the data to create monthly invoices by the end of month deadline.
Tracked sales proposal status in a CRM system, and insured monthly sales statistics
were reported correctly.
Designed a project portfolio report using pivot table charts utilized for monthly board
reporting and department manager’s meetings.
Helped implement resource workload utilization system. Insured accuracy of the data
used in the system.
September, 2001 –August, 2003
The Journal News – A Gannett Newspaper White Plains, NY
Marketing Assistant
Provided administrative assistance for the Vice President of Marketing, Executive
Secretary, and 3 Directors.
Prepared expense and revenue budget reports; created and updated Excel spreadsheets
and reconciled financial reports. Processed and insured invoices were paid.
Ordered and took inventory of office supplies and department premiums.
Handled promotional mailings; kept spreadsheets and database files of customer
names. Imported Access databases into UPS shipping software. Used mail merge
to create mailing labels and letters.
Provided administrative support for the Lend-A-Hand fund and Gannett Foundation
Grant program. Obtained checks and typed letters to recipients.
Coordinated special events, employee merchandise sale, and ticket sales.
Kept detailed records and reports of the newspaper's promotional ad usage.
Updated and maintained the company's calendar of events in Outlook. Made travel
arrangements.
Nominated a Quality Star Employee in February 2003.
Education
35 hours of online PMP certification education. Working towards taking CAPM
exam through the PMI.
Over 20 years on the job experience using computers.
Graduated from US Air Force Weather Specialist technical training course.
Studied Visual Basic Computer Programming and JavaScript.
Self-taught web design and graphic design using Dreamweaver and Photoshop
softwre.
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