Customer Service Information Technology

Brandon L. McKinnon

*** ****** ****, **** *** ( Wahiawa, HI 96786 334-***-**** (

*********@*****.***

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Information Technology

Administrative Services

o Dedicated, reliable and hard-working professional with over four years of

diverse experience and expertise in Information Technology,

Administrative and Clerical Support, a Cook and Cashiering seeks a

position that will effectively utilize my skills, training and

experience.

o Self-motivated with demonstrated success as an Information Technology

Specialist with proficiency in management of backup, security and user

help systems.

o Enthusiastic, loyal and goal-oriented with strong troubleshooting

abilities to resolve problems with computer hardware and software and

other office equipment.

o Self-motivated with strong leadership and communication abilities as a

Team Leader and Motivator in staff supervision and training; ability to

build a rapport and put people at ease with customers, peers and

management to ensure positive internal and external customer relations

and exceptional customer satisfaction.

o Strong project management, detail orientation and multi-tasking, plus an

innovative professional who manages resources effectively and works

efficiently in stressful and fast-paced environments, while prioritizing

responsibilities to meet time-sensitive deadlines.

AREAS OF EXPERTISE

Customer Service Hardware/Software Troubleshooting

Project Management Staff Supervision / Training Problem Resolution

Team Leader / Motivator Administrative Services

Backup/Security/User Help

professional experience

United States Army Jun 2009 -

Present

Information Technology Specialist

. Responsible for management of backup, security and user help systems

including technical support and equipment maintenance.

. Monitoring of systems; troubleshooting of hardware and software

problems.

. Staff supervision and training; provide excellent customer service.

Super Foods - Montgomery, AL Aug 2008 - May

2009

Cashier

. Responsible for cash management, issuance of refunds, or credit; cash

drawer management.

. Assist customers with bagging or gift wrapping of merchandise;

preparation of packages for shipment; stock shelves; pricing of

merchandise and carry out for customers.

Brandon L. McKinnon

Page 2

Church's Chicken - Montgomery, AL Feb 2008 - Jul

2008

Fry Cook

. Operation of large volume cooking equipment including grills, deep-fat

fryers and griddles; food preparation and customer service; cleaning

of food preparation areas, cooking surfaces and utensils.

Alabama Department of Revenue - Montgomery, AL Jun 2007 -

Jan 2008

Clerical Aide

. Responsible for clerical support including filing, inventory

management, mailing, database systems management, answering phones and

other communication with customers; document preparation and

processing.

education / training

. CompTIA Security + CE Nov 2012

. IT Networking and Cisco Routing Course May 2012

. Warriors Leaders Course Apr 2011

. FBCB2 / BFT 7.5 Operator Training Mar 2011

. Advance Individual Training - Fort Gordon, GA - Information Systems

Operator-

Analyst Diploma Aug 2009 -

Jan 2010

. Army Basic Combat Training - Fort Benning, GA - Certificate

May 2009 - Aug 2009

. Jefferson Davis High School - Montgomery, AL - Diploma

Aug 2006 - May 2009

awards / achievements

. Secret Clearance

. Army Good Conduct Medal Jun 2012

. Army Achievement Medals (two) Jan

2011/Oct 2012

. Army Commendation Medal Dec 2011

. Certificate of Achievement Jan 2010

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