Customer Service Project
Resume:
Anand Suthar
** ********** *****, ******** ****, NJ 08823
*****.******@*****.***
Objective
To acquire a challenging position in order to gain valuable knowledge and real world experience in the field of
Construction.
Education
New Jersey Institute of Technology September 2007 – Present
Newark, NJ
• B.S. Engineering Technology: expected graduation December 2013
o Concentration in Construction Management
Business Minor
o
Technical Project Experience
•
o NJIT – Excavation and Shoring Class Project – Spring 2013
Documented and illustrated proper use of OSHA 1926 regulations.
•
Applied knowledge of soil excavation techniques and calculations.
•
Demonstrated extensive knowledge of shoring techniques for different applications
•
o NJIT-Traffic Control Class Project - Spring 2013
• Adhered to regulations outlined in Manual on Uniform Traffic Control Devices.
• Determined and outlined a traffic control plan for given radius.
Skills
Proficient in: Microsoft Project, AutoCAD and Autodesk Inventor. Basic knowledge of
•
Primavera.
Knowledge in surveying; conducted field and classroom exercises using various
•
electronic and manual tools including: total station and GIS/GPS equipment.
Knowledge of construction codes such as: International Building Code and Uniform
•
Construction Code.
Proficient in project management objectives such as critical path method and project
•
take off.
Work Experience
Construction Assistant July 2011 – Present
C. Suthar Home Improvement LLC
• Draft floor plans as needed using AutoCAD.
• Estimate materials needed for various projects.
• Assist in several activities involving general labor.
Customer Service Associate May 2012 – June 2013
Steinmart Corp.
• Assist customers with returns, purchasing, and general inquiries.
• Answer telephone inquiries from customers and stores regarding the status of units and other service issues.
• Assist general manager and colleagues in general assignments and projects.
Technical Support Analyst
New Jersey Institute of Technology – NJIT Computing Services May 2012 – August 2012
• Knowledgeable of technology principles and terminology associated with the work unit and area of
responsibility.
• Consistently was able to solicit relevant information from client in order to effectively communicate solution
to client.
• Driven to initiate and undertake responsibilities to help streamline project goals.
Administrative Manager May 2010 – May 2011
New Jersey Institute of Technology – Residence Life Office
• Recruited and interviewed potential Hall Administrators .
• Trained and educated new Hall Administrators .
• Computed and verified payroll information in addition to auditing for discrepancies .
• Assigned employee shifts based on schedule feasibility and level of experience.
• Supervised actions and responsibilities of 90 employees .
Administrative Assistant January 2009 - May 2010
New Jersey Institute of Technology – Residence Life Office
Provided customer service by responding to inquiries.
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Screened residents and guests by validating identification in the residence halls.
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Monitored and circulated information on restricted persons in the halls.
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