Customer Service Outside Sales
Resume:
Amy Hyde
205-***-**** *********@***.***
*** ******* *****, ********, ** 35209
SUMMARY
Dedicated Professional with excellent experience in customer service. A proven leader with outstanding interpersonal,
organizational and communication skills. Familiarity in adapting to changing environment. Ability to perform various
functions in a team environment.
• Ability to learn quickly, prioritize and meet deadlines
• Excellent written and oral communication skills- Great in building lasting relationships with customers
• Great analytical and decision making skills
• Punctual, organized and detailed oriented
• Highly proficient in Microsoft Word, Excel, Outlook, PowerPoint, JD Edwards Oracle based system, VMI, EDI,
and Advanced Shipment notices (ASN’s)
EDUCATION
• University of Alabama at Birmingham - Bachelors in Finance - Graduated 2004
• Jefferson State Community College- Associate in Business- Graduated 2002
• Pelham High School- Graduated 1999
EXPERIENCE
O’NEAL STEEL, Birmingham, AL 4/2009– 9/2013
Stainless Product Specialist/Purchasing
Metals Industry
• Responsible for replenishing inventory by managing several items company wide- 26 locations
• Expert knowledge in Stainless Grades & Products: Sheet, Coil, CMP, PMP, Floor plate, Bars, Tube & Pipe,
Angles
• Great analytical and decision making skills- to determine when and where to purchase, to be the most effective,
and solve problems as they arise
• Worked with suppliers on a daily basis quoting, buying and tracking costs
• Entered purchase orders to replenish stock, entered orders for buyouts and large job bids and contracts
• Followed the market, kept accurate and best cost available to the company
• Supported inside and outside sales on large quotes, buyouts, and inventory needs. Spoke with customers when my
advice and expertise was needed.
• Communicated and worked closely with management, on the inside and outside sales level.
• Resolved invoice discrepancies
• Worked on resolving claims
O’NEAL STEEL, Birmingham, AL 5/2005 – 4/2009
Carbon Tubing Product Coordinator/ Purchasing
Metals Industry
• Knowledge of carbon tubing: Grades & Shapes (Squares, Rectangle and Rounds)
• Expedited shipments with suppliers daily, and updated material ETA’s
• Supported Product specialists by following up on critical orders, and supporting them where needed
• Responsible for VMI invoices and monitoring incoming stock
• Proficient with VMI and EDI System. On the front and back end. Worked with solving ASN issues
AMY HYDE PAGE 2
• Resolved invoice discrepancies
• Supported and communicated with inside and outside sales on critical and late orders
REFERENCES
Renee Carruth
O’Neal Steel Inc.
********@**********.***
Bret Holcomb
O’Neal Steel Inc.
********@**********.***
Jim Quinn
***************@*****.***
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