Customer Service Sales
Resume:
Surprise, AZ *****
Direct: 623-***-****
******@*******.***
Marlon J Gonzalez
Professional Profile Possesses more than 14 years of experience in sales and quality control within a competitive retail environment; has leveraged strong multitasking and prioritization abilities to manage multiple tasks simultaneously. Introduces strategies and effective leadership techniques that maximize revenue potential while maintaining service/product quality. Achieves high levels of client satisfaction/retention, assisting customers with identifying products to address their needs. Builds and leads highly productive teams focused on exceeding objectives.
Qualifications:
Professional experience
• Solid managerial and leadership experience
• Dedication and drive as hard-working individual
• Superlative communication and team –building skills
• Customer Service
• Professional in appearance and presentation
• Communicate effectively with clients and co-workers,
• Bilingual fluent English and Spanish
Amazon DC, Goodyear AZ
October 2013-December 2013
Order Picker
• Inspect and maintenance all equipment used before the start of orders
• Operating a scan gun and RF unit/forklift to complete customer orders
• Ensuring all orders are by company standards before brought to delivery platform
• Pick customer orders on a multi-level mezzanine
• Placing and organizing customer orders into totes to be delivered to the delivery platform
• Always ensuring to adhere to strict safety, quality and production standards
• Also experienced to operate the following machines, reach truck, dock stocker, order picker, electric pallet jack and LPG forklift
Sales Edge, Wytheville, VA 24382
January 2013- October 2013
RSA
• New store setups and resets for various customers.
• Complete specific project tasks as assigned by the Install Team Lead. Such as: Assemble and install fixtures and displays, set up and reconfigure products in accordance with plan-o-grams or schematics.
• Travel to multiple stores in and outside Florida to carry out monthly objectives
• Able to manage upwards of 10-15 people and assist other team members with assigned tasks.
• Maintain a positive working relationship with all store employees.
Chuck Latham, Palm City, FL
2009-2012
RSA
• Provide service in retail stores for CLA vendor products: Petsmart, Petco, Pet Supermarket, Tractor Supply.
• Relocation of store remodels for tracker supplies
• Remodels for Pet Supplies Plus
• Travel to multiple stores in and outside Florida to carry out monthly objectives
• Read blue prints, floor plans and planograming
• Install gondolas
• Able to manage upwards of 10-15 people
• Setup displays for manufacturers and provide samples and coupons to promote to product displayed
• Promote the manufacturers products at retail stores, trade shows, events and dog parks.
• Tract results, achievements, customer satisfaction and complaints, as well as provide feedback in a timely and confidential manner to each manufacturer
Scott’s Miracle Grow, South Florida
2008-2009
Customer Service/Merchandiser Lead
• Oversaw the visual standards in the store for all of our products.
• Drove sales with strategic techniques to maximize revenue.
• Responsible for special seasonal, promotional, and holiday trim.
• Ensured housekeeping standards of the highest quality.
• Partnered with the District and Store Managers on stock and inventory levels in order to react to business needs.
United Retail Service, WPB, FL
RSA
2008-2009
• Daily in-store Completion of objectives
• New store merchandising
• Reset completions
• Store remodeling
• Capital project
• Planogram creation
Spectrum Brands, South Florida
Market Sales Coordinator
2006-2008
• Utilize proper safety techniques and equipment and report incidents to management in a timely fashion.
• Merchandise Spectra side products including: seasonal resets, restocking shelves, racks and displays cleaning and facing product; repairing or removing damaged items in and out of stores; re-labeling grass seed etc.
• Provided recommendations and product knowledge of both consumer and retail customers’ associates.
• Maintained and completed all required reports in a timely and accurate manner
• Drove sales with expertise and knowledge in landscaping.
• Assemble fixtures and displays in South Florida Home Depot and Lowe’s.
• Training of sales strategies to personnel with high success rate
Lowe’s, Davie, FL
Live Nursery Specialist
2005-2006
• Deliver and ensure outstanding customer service, including accepting customer complaints and developing solutions.
• Drove sales by using expertise in merchandising, customer clinic and phenomenal product displays
• Kept merchandise stocked and presentable
• Inventory
• Assist customers with plants
• Handle special orders on plants and kept communication with customers and vendors on a daily basis
Education
References
Home Depot, Davie, FL
Department Manager – Outside Garden
1999-2005
• Place incoming products in assigned locations
• Relocate products as required
• Load & Unload trucks
• Move material from loading platform by carrying, pushing, rolling, operating a hand truck, forklifts or hoists.
Training and supervising for average of 15-30 associates.
• Deliver and ensuring outstanding customer service, including accepting customer complaints and developing solutions.
• Maintain shrink book and inventory control, including purchasing and receiving
• Assist manager in writing performance reviews
• Drove sales with knowledge in merchandising, customer clinic and product displays
Certified forklift license trainer
• Stocked and maintained product displays in compliance with company standards.
• 1992-1995 Hollywood Hills High – Hollywood, Fl
• Edwin Vasquez 305-***-****
• Mickey Yarber 276-***-****
• Micheal Wright 615-***-****
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