Customer Service Sales
Resume:
Arjay King
***** ********** **** **, ******, NC *8773
*****.****@*****.***
CUSTOMER SERVICE PROFESSIONAL
5+ years of successful experience in customer service and support with
•
Profile
recognized strengths in account maintenance, problem solving and trouble
shooting, sales staff support.
1. Possess solid computer skills.
2. Working knowledge of Windows systems and Microsoft Office
programs.
3. Ability to train, motivate, and supervise customer service employees.
4. A team player and self starter.
5. Highly motivated, detail oriented, able to work with little supervision.
Escalations Team Member.
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Synopsis of Achievements
1. Central Division Transfer Team Member.
2. Learned multiple billing systems and programs used for account
maintenance.
3. Assisted fellow employees with questions on procedures to raise quota.
Comcast Business Service, Smyrna, GA 2012
Employment
Present
Coordinator 1, Technical Product Sales Support
1. Work with sales professionals covering Central Division
(3 Regions encompassing 9 states), responsible for small
to medium business accounts.
1. Support sales reps in opening new accounts, upgrading
existing service, and transferring service.
2. Ensure customer eligibility for services and accept or
reject sales leads based on eligibility.
3. Maintain quality service and exceptional error rate when
keying orders into system.
4. Member of Central Division Transfer Team which
handles all transfers for business accounts within the
Central Division.
Convergent Outsourcing, Dunwoody, GA 2007 2012
Customer Service Representative
1. Worked in outsourced call center for client Progress
Energy for accounts located in two states (Florida and
North Carolina).
2. Work entailed answering incoming calls, account
maintenance, processing payments by phone and upsell
of products.
3. Assisted in training and assisting co workers with
questions and procedures.
4. Excellent attendance and error rate.
5. Achieved position as member of Escalations Team.
Georgia Medical Institute, Jonesboro, GA 2001
Education
Patient Care Technician Certification
Southeast Regional Occupation Programs, Cerritos, CA
Medical Records Clerk Certification
References Furnished Upon Request
Contact this candidate