Customer Service Manager
Resume:
A RT H U R A. WI L L IA MS
** ****** ****** ******, ** 06514
****************@*****.***
RESULTS-ORIENTED TRACTOR TRAILER LONG HAUL PROFESSIONAL
PROF I L E
A recent graduate from C.R England Premier Truck Driving School with 16 years safe
d riving experience and O ne Year T r actor T r a i ler OTR Team Experience and
T anker, N O DOT VIOLATION, NO DUI, NO SPEEDING TICKET, NO Accident, NO
CRIM M INAL H ISTORY, a motivated, self-starter with excellent customer service skill who
is dedicated and willing to take the extra mile to get job done.
E ndorsement and SKILLS
T riples H azmat C ustomer Service
Doubles Qualcomm Navigation
Tanker T rip Planning Communication
Combination F uel Management I ndustrial Forklift
Equipment Operated and Product T r ansported
Cement O il A ir Slides Sand Truck
Sand A TB Cement Truck F lat Bed Chemical Truck
Water Silo’s Cement Storage Refrigeration 18 wheeler
C hemicals F rac Pump T ruck D ry 18 wheeler
CAREER H ISTORY
Class A/Professional Tanker Bulk
Schneider National, Green Bay, WI 2012-present
• Operate an 18-wheeler to t ransport Cement, Sand, and Fuel.
• Strong customer service skill.
• Proficient at electronic logs keeping which reflecting customer locations and distance
t raveled and fuel costs, in addition, also know how to do paper log.
• Operate PTO; communicate with Dispatch and E-Journey.
• Coordinate convoy activates and lead group to site.
• Observed all DOT safety regulation and company safety policies and procedures.
• Hydrogen sulfide safety awareness training.
• Medical First Aid Certification.
• 24 hour on call
C lass A /Professional T r actor T r a i ler D r iver Long H a u l
C.R. England Global Transportation, Salt Lake City, UT 2012
• Operate an 18-wheeler to t ransport frozen and dry goods.
• Provide prompt and courteous service to our commercial accounts.
• Verify the unloading of shipments to avoid employee theft and fraudulent claims of
m issing product.
• Review invoices with customers and obtain shipper and receiver authorizations
/signatures.
A r thur A. Williams Page 2
• Proficient at electronic logs keeping which reflecting customer locations and distance
t raveled and fuel costs, in addition, also know how to do paper log.
• Coordinate vehicle inspections and repairs and t roubleshoot vehicle malfunctions on the
road.
• Maintain safe vehicle and conditions in compliance with company and highway
regulations.
• Assist with load and unloading of product at warehouse using a Pallet Jack and forklift.
• Knowledgeable of DOT safety regulations and map reading procedures.
Classroom M anager/ Substitute T eacher
Br idgeport Public Schools, Bridgeport, CT 2007-2012
• Presents subject matter, utilizing a variety of methods and techniques, such as lecture,
d iscussion, and group activities.
• Assists students, individually and in groups, with lesson assignments to present and
reinforce learning concepts.
• Confers with parents on progress of their child.
• Provides adequate supervision to ensure health, welfare, and safety of all students.
• Performs other related duties as assigned by building administrator(s) in accordance
w ith school/division policies and practices.
• Manages and maintains confidential student records.
Shipping and Receiving M anager
Frank & Roth, Stratford, CT 2006
• Directed and coordinated shop resources to achieve shipping and receiving goals.
• Maintained quality, and on time shipments to customers, both domestic and
i nternational.
• Ensured local scheduling was done to insure proactive vs. reactive operations.
Child Care M anager
Saint Francis Home for Children, New Haven, CT 2002-2005
• Prepared and maintained biweekly reports and incidents reports.
• Monitored and supervised afterschool activities.
• Maintained overall safety and dietary care of children.
• Coordinated parent partnership plan including orientations, workshops, parent groups
and use of parent resource room.
Me rchandise/Food Manager 2001-2003
BJ’s Wholesale Club, North Haven, CT
• Coordinated and expedited incoming product movement to meet customer demand
• Maintained standard operational and working practices.
• Coached employees to ensure compliance with company policy, procedures and quality
standards.
• Maintained forklifts, shipping and store equipment to ensure safe and proper operation.
• Interviewed and t rained employees; planned, assigned, and directed work; appraised
performance; addressed complaints and resolved problems.
• Read and interpreted documents such as safety rules, operating and maintenance
i nstructions, and procedure manuals in all areas of responsibility.
Ar thur A. Williams Page 3
Shipping and Receiving/Utility Worker
Sargent Manufacturing Company, New Haven, CT 1994-2001
• Verified and kept records on incoming and outgoing shipments.
• Prepared items for shipment. Duties included assembly, addressing, stamping, and
shipping of merchandise or material; received, unpacked, verified and recorded incoming
merchandise or material; and arranged for the t ransportation of products.
• Served as a member of the Safety Commit tee.
ED UCAT ION
Bachelors of Science, concentration: Business Administration Management
ALBERTUS MAGNUS COLLEGE, New Haven, CT
Associates of Science, concentration: Business Administration
GATEWAY COMMUNITY COLLEGE, New Haven, CT
C.R ENGLAND PREMIER TRUCK DRIVING SCHOOL, C lass A CDL
Cedar Hill, TX
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