Engineer Customer Service

CHARLES E. CRIPE

**** **** ******* **., ********, AZ 85225

480-***-****: *******.*****@***.***

Career Overview

To obtain a challenging position in the digital communications field that will provide opportunity for professional growth

and advancement. I am a self-motivated Field Service Engineer with 18+ years’ communications experience. Willing and

able to learn new systems and adapt with changing corporate environments. I am very focused and committed to

improving my knowledge base through serving others and in return I promise a hardworking, reliable and driven leader,

provider and friend.

Qualifications

● Hands-on and proactive

● Comfortable with change

● Fostering teamwork

● System upgrades

● System backups

● Strong project management skills

● Strong collaborative skills

● Excellent communication skills

● On-call experience

● Quality communication

Accomplishments

Network Support

● Acted as first point of contact for all major video compression issues, including power outages, system

failures and disaster recovery.

● Oversaw infrastructure of DIRECTV's Southwest Uplink Facility office and acted as support for customer

technicians.

Work Experience

Pre-Sales Engineer

September 2011 to February 2012

Thomson Video Networks- Miami, FL

• Responsible for testing, configuring and presenting Thomson Video Networks’, Video Compression solution to

prospective customers

• Creating and delivering demonstrations of products

• Gathering customer technical requirements

• Creating evaluation test plans with customers, and managing the evaluation process to a successful conclusion

• Work closely with customers as their primary point of contact for feedback and resolution of issues, and

customers’ advocate for issues that require assistance Technical Assistance Center

• Provide feedback to the Product Management team

Ericsson Television Field Service Engineer for Critical Account DirecTV

October 2007 to October 2010

Ericsson Television– Duluth, GA

● Responsibilities included coordinating the tactical activities of Ericsson Television's America Customer

Service, and providing in-house and on-site support for ERICSSON Television America's customer base. This

included after-hours “On-Call” duties.

● Maintain Ericsson Television's Customer Service reputation and status within the broadcast industry by

testing and reviewing the pre-staging, re-installation and/or upgrades of existing systems.

● Oversee technical installation, upgrades, maintenance and repairs to MPEG2, DVB, and ATSC broadcast

systems for Americas region, including 24/7 on-call coverage for technical assistance and troubleshooting with

customers

● Serve as the direct maintenance liaison for clients, responding via phone and on-site to customer calls

and complaints regarding technical issues

● Maintain records relating to technical repair projects and services provided

● Serve as a primary corporate contact for specific customer matters related to maintenance support

● Assist in the pre-stage and installation of new systems

Senior Field Systems Engineer

January 2000 to October 2007

Scientific-Atlanta, Inc. – Norcross, GA

● Responsibilities included:

● Turn-key project management for installation of fiber optic networks that support VOIP, cable modem, and

Video-on-Demand systems.

● Turn-key project management on fiber transmission (inside and outside plant), RF and fiber distribution,

digital simulcast and status monitoring equipment.

● Directly responsible for the daily management and coordination with the customer and S-A technical staff, and

contractors.

Satellite/Wideband Communications/Ground Radio Noncommissioned Officer in Charge (NCOIC)

SMSgt/ E-8

July 1984 to October 2009

Arizona Air National Guard – Phoenix, AZ

● Supervision, welfare, and professional development of 12 member work center, including training

documentation

● Planning, deployment, installation, operation and maintenance of tactical satellite communications terminals

and wideband communications

● Programming of first and second level digital/voice multiplexors, qpsk-bpsk modems, frequency up and down

converters, and analog to digital converters

● Tuning of high power amplifiers and Klystrons

Field Service Engineer contracted to Scientific-Atlanta, Inc. (Cisco) – Norcross, GA

September 1998 to January 2000

ABSS/Internet International Scientific-Atlanta, – Tampa, FL

● Installation, operation and troubleshooting of analog addressable controller/server (System Manager 10, 20,

and 30).

● Installation, operation and troubleshooting of 8656 Scramblers, HEC's and ISP's.

Field Service Engineer contracted to General Instrument (Motorola)

January 1996 to September 1998

ASI Services Group – Atlanta, GA

● Installation, troubleshooting, and operator instruction of the digital cable Headend, i.e., IRT1000's, C6U's

OM1000's, and DSR's Checks of L -band, RF, and IF levels utilizing the Spectrum Analyzer. System configuration

utilizing servers, splitters, hubs, combiners, pads and amps.

Education

Chandler-Gilbert Community College

January 2011 – May 2013

• Associate of Applied Science Strength, Nutrition and Personal Training, Exercise and Wellness

• Grade: 3.78

PERSONAL: Life-long runner, CrossFit Level 1 Certified and fitness enthusiast.

Contact this candidate