Project Manager Management

JUAN C. CASTILLO

** ******** *****, **********, ** 07109 **************@*****.*** 973-***-****

PROJECT MANAGER

Goal-oriented IT professional with proven success managing WAN/LAN connectivity and platform

deployment projects on a global level. Demonstrated success scheduling and managing installation

services vendors for networking and voice equipment deployment projects.

Proven understanding, learning, adopting, and working with new technologies, applying technical

solutions to unusually complex problems using ITIL processes.

Organize and deliver effective presentations, and the ability to effectively direct multiple

assignments & projects following PMI’s PMP high standards of quality.

PROFESSIONAL EXPERIENCE

Automatic Data Processing, Roseland, New Jersey 3/2012-Present

Global Network Services Project Manager

Focus on network provisioning project management, support, coordination, implementation, and

deployment for ADP’s global network infrastructure.

Responsible and accountable for managing IT Networking Projects and overseeing multiple, multi-

group, technology projects. Work closely with GNS Program Manager, CIO BRM team and other

diverse technology teams within as well as outside the organization.

Supervise, plan and organize activities as well as managing the implementation of complex

business requirements and processes according to ADP Corporate Real Estate timelines.

Manage customer expectations throughout the delivery while managing scope and project

profitability issues using Excel to control project costs.

Partner with cross functional teams to estimate effort required to deliver the various proposed

network and voice services solutions, keeping in mind the difficulty of real estate construction and

the nature of the customer business environment.

Consult with management and review project proposals to determine goals, time frame, funding

limitations, procedures for accomplishing project, and allocation of resources.

Work with project customers, project sponsors, business analysts, customer relationship

managers, and project team members in the planning and execution of large-scale IT projects

Responsible for identifying and managing project risk factors, negotiating and implementing

customer change requests, and tracking and reporting project progress.

Provide direction to off-shore Network, Voice & Video Engineering teams in order to relocate 2200

seat site in Philippines. Deliverables include full Virtual Desktop Infrastructure using Citrix.

Pfizer, Peapack, New Jersey 1/2010-2/2012

Global Network Services Project Manager

Reduced Global WAN costs by over $4 million dollars through site closure, migration, and

optimization due to the Pfizer Wyeth merger.

Led team meetings, prepare financial spreadsheets, and design circuit layouts, in order to

organize all vendor responses to Request For Pricing for countries involved in WAN integration.

Escalated all project risks to GNS Management for prompt resolution in order to adhere to project

timeline and approved deliverables.

Reported all project updates to Pfizer Business Technology Governance Team on a weekly basis

to keep stakeholders up to date on all current, pending, and future tasks involved in each country.

Prepared Visio technical diagrams to show all additions and updates to AMER, EMEA, and APAC

network circuits for discussion during WAN engineering meetings.

Adept at designing, implementing, and administering world-class network infrastructure solutions

to optimize operating performance, stability, and recoverability business-critical environments.

Worked with site project management, finance and billing, network and field engineering to

support implementation, deployment and turn-up of connectivity solutions for sites.

Carrier management tasks included working with all Telco IXC (long-haul) carriers (AT&T, NTT,

Global Crossing; Colt, Orange, BT, C&W, etc.) to project manage and provision both low and high

speed connections in the successful installation of connectivity for sites for Service Level

Agreements (SLAs).

Review past and current WAN budgets for all in-country circuits all over the world.

Effectively communicate with global teams in order to bridge time and language

differences.

Juan C. Castillo

14 Fairview Place, Belleville, NJ 07109 **************@*****.*** 973-***-****

Pfizer, Parsippany, New Jersey 5/1999 – 8/2009

Information Technology Project Manager

Planned and managed the delivery of business systems solutions in support of business

objectives and ongoing operations.

Instrumental in transitioning Johnson & Johnson security, maintenance, and environmental control

applications over to Pfizer Net in order to maintain Parsippany site 21 CFR Part 11 integrity, and

FDA compliance.

Took ownership of Pharmaceutical Logistics and Manufacturing IT projects in accordance with

validated systems standards.

CIT, Livingston, New Jersey 1998 – 1999

Senior Technical Specialist

Increased Consumer and Sales Financing business unit system uptime by installing updated

server diagnostic and monitoring tools.

Developed key Blackberry technical support documentation for first level and second level support

analysts.

BUTLER INTERNATIONAL, Montvale, New Jersey 1997 – 1998

Lead Technical Specialist

Improved user response time from initial twenty minutes to ten minutes by cross training fellow

technical support analysts. Initiated technical documentation database in Lotus Notes.

COMPUTER SCIENCES CORP., Teaneck, New Jersey 1993 – 1997

Support Analyst

Designed and implemented customer call-center support procedures for accounting and

investment teams.

PM Tools: Planview, Microsoft Project 2010, Microsoft SharePoint 2013, Ariba Procurement

Networking: MPLS, Routing, Switching, TCP/IP, IPv4, HTTP, SNMP, DHCP, WINS, VPN, RAS

Voice: VoIP, SIP Trunking, Avaya Gateways, PBX, POTS Lines, NICE, Voice Line Provisioning

Platforms: Microsoft Windows XP / Vista / 7, UNIX (IBM), Linux (Red Hat), Apple Mac OS

Server Tools: Microsoft Office SharePoint Server 2007, SCCM, ISS, Citrix Metaframe.

Client Tools: Microsoft Office (Word, Excel, PowerPoint, Access, Outlook, & Lync), Microsoft

FrontPage, Microsoft Visio 2010, Auto-Cad

EDUCATION AND CREDENTIALS

Bachelor of Science Degree in Computer Science

SAINT PETER’S UNIVERSITY – Jersey City, New Jersey

Professional Training and Certifications

PMP – Project Management Professional (Pending)

Microsoft SharePoint 2007 Administration

Professional Affiliations

Member – PMI - Project Management Institute

Member – Saint Peter’s College Alumni Association

Contact this candidate