Engineer Manager
Resume:
DOUGLAS W. LAMBERT
** ********* ** ~ East Windsor, New Jersey 08520
M: (609) 510 - 0585 ******@*****.***
H: (609) 371 - 0510
SENIOR TECHNOLOGY MANAGER
Advanced technology professional with demonstrated history of success in
corporate and entrepreneurial environments; expertise in leading teams to
successful completion of highly-complex projects. Recognized as a key
contributor and outstanding employee who "goes above and beyond" to ensure
customer satisfaction. Innovator who recognizes opportunities for cost and
productivity enhancements: designed best practice at 4D to eliminate
installation downtime. Gifted troubleshooter and problem solver. Excellent
communication skills; partners throughout the organization; champions
accountability and respect.
Areas of expertise include:
(Needs / Requirements Analyses (System Requirements / Integration
(On-site / Remote Global Teams
(QA / Performance / Product Testing (Technical Documentation
(Business Process Improvement
(Functional / Manual / Auto Testing (Black / White Box / Web Testing
(Scrum / Agile / Waterfall
SELECT CAREER ACCOMPLISHMENTS
4D SECURITY SOLUTIONS
. Improved on-site productivity to 100%: conceived and implemented
comprehensive pre-installation checklist eliminating downtime due to lack
of required resources.
. Reduced from 14 to 2 days the time spent in implementation of Command and
Control sites by implementing best practices in process and procedure.
CLIQUE COMMUNICATIONS
. Delivered productivity improvement of 20%: championed adoption of bug
tracking and software management tool allowing a real-time snapshot of
the Quality Assurance process.
. Recognized and resolved inefficiencies and redundancies in process and
procedure.
PANASONIC
. Recipient of prestigious Employee Excellence Award (only 5 awarded across
10,000 employees.)
. Reduced call volume 35%: conceived FaxBack and email technical support
systems for routine issues.
PROFESSIONAL EXPERIENCE
4D SECURITY SOLUTIONS (CMMI, ISO9001 certified), South Plainfield, NJ
2008 - Present
Manager, System Integration, 2011 - Present
International Field support Leader and Lead Integration and Test Engineer,
2009 - 2011
Integration and Test Engineer, 2008 - 2009
. Trains, mentors and manages 3 teams of up to 11 on-site and remote
engineers in assembly of custom security solutions (including
design/build of Intrusion Detection Systems and plan / integration/
deployment of Command and Control Centers) for national and international
government agencies.
. Defines, develops and plans the integration, test and verification
processes and procedures; manages and controls documentation for all
projects.
. Collaborates and partners with project managers to ensure timely
delivery; communicates with stakeholders and delivers project status
reports to senior leadership.
. Conceives and implements best practices improving productivity including
simplifying documentation for large-scale deployments; controls
documentation of systems lab configuration.
. Subject Matter Expert and key point of escalation for technical issues
ensuring on-time attainment of performance and quality deliverables.
DOUGLAS W. LAMBERT Page Two
PROFESSIONAL EXPERIENCE
CLIQUE COMMUNICATIONS, Princeton, NJ 2006 - 2008
QA Manager Web Application, 2007 - 2008
Sr. QA Engineer, 2006 - 2007
. Tactical leadership for QA team delivering cutting-edge software for this
developer of enterprise video communication solutions; recruited,
trained, mentored and managed team's professional development.
. Conceived and implemented best practices in QA; defined, implemented and
tracked QA metrics; recognized and resolved redundancies in process;
published release notes and final test status reports.
. Evaluated, recommended and implemented automated test tools and
strategies.
. Monitored test progress and test execution schedule; analyzed and
evaluated test results for software, hardware and service issues;
delivered recommendations for product and service updates.
. Collaborated and partnered with software architects and application
developers; ensured proper new feature deployment throughout test cycles,
regression testing, staging and production.
. Championed continuous improvement initiatives; published release notes
and final test status reports.
PANASONIC, Secaucus, NJ 1995 - 2006
Senior Lead Product / Project Specialist, 2002 - 2006
Senior Product Specialist, 1997 - 2002
Product Specialist, 1995 - 1997
. Executed requirements analyses, design reviews and defined test
strategies for new products and features.
. Key initiatives included: testing and integration of product prototypes;
installation and setup of call center Windows network environment with
four test labs; implementation of HEAT to streamline technical support
call logging; build, installation and programming of IVR for efficient
processing of technical support calls; documentation and development of
online repository with email and online support options.
TECHNICAL SKILLS
Operating Systems:
Windows 7 / Vista / XP . Windows Server 2008 / 2003 / 2000
Hardware:
PowerEdge / Proliant / Dell Servers . HP SAN . Candela LanForge 961 WAN
Simulator . ACD / IVR / CTI
IXIA Optixia XM2 Traffic Generator . Infrared camera / recorders . License
plate recognition / Long and short-range radar / Pan tilt / zoom camera and
control / Static object and Fence intruder detection / /Lenel control
systems/ Card access and control / Barco large screen display systems .
Video encoders / threat detection / target tracking
Software:
TFS (Microsoft Team Foundation Server) / Caliber RM / Quality Center /
Microsoft Word / Excel / PowerPoint /Visio / Project . Marathon everRun
HA/FT/VM . Seapine Test Track HEAT Service and Support
Network Services:
Active Directory . Marathon everRun
Protocols/Services:
TCP/IP (VoIP) . iSCSI . SIP . XMPP . H.264/263+/263 . G.711/726/728/729 .
ILBC . AMR . ICELP traffic
EDUCATION & PROFESSIONAL DEVELOPMENT
UNIVERSITY OF PHOENIX, Phoenix, AZ
Associate of Arts in General Studies
Certified TCP / IP Analyst
Certified VOIP Engineer
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