Customer Service Sales

Mohamed Amer Mohamed

**Amen khayrat st. miami vila Mohamed Omran

Mobile: +20-106-*******

Home: +20-03-540****

E-mail: *********@*******.***

Education:

Bachelor degree of Agriculture, May2004, Faculty of Agriculture, Alexandria University, Egypt.

Certificates:

Certified in the MCDST course.

Certified in the TS Configuring Microsoft Windows Vista Client.

Attended the MCSA course.

Attended the MCSE course.

Attended the CCNA course.

Work Experience:

Network engineer

PLACE : (VSE Egypt) – Consultant Co. Participated in the mentioned Co. as a service desk member, January 2008 till

now.

About: BAV Egypt is an integral part of the BAV Division of VSE Corporation. BAV provides on-site support to foreign militaries

via US Naval Systems Command (NAVSEA) in the area of Foreign Military Sales (FMS) reactivation and life cycle support services

for various classes of ships. In Egypt, BAV is based in Alexandria to provide direct support to the Egyptian Navy.

January 2010 - Till now

Job Title: Network Administrator.

Job responsibilities:

• Install all new hardware, systems, and software for networks.

• cisco call manager 8 installation & configuration

• Elastix 2.4 VOIP solutions installation & configuration

• Install, configure, and maintain network services, equipment and devices.

• Supports administration of servers and server clusters.

• Manages all system back-up and restore protocol.

• Plans and supports network and computing infrastructure.

• Perform troubleshooting analysis of servers, workstations and associated systems.

• Documents network problems and resolution for future reference.

• Monitors system performance and implements performance tuning.

• Manage user accounts, permissions, email, anti-virus, anti-spam.

• Requires a thorough knowledge of networking essentials.

• Oversee software and network security.

• Strong analytical abilities and professional office experience needed

• Working on Cyberoam device to Analyzing and monitoring the network traffic etc.

• Ports security configuration.

• Creating VLANs.

• Access list Configuration.

January 2008 – Till now

: Booz Allen Hamilton

PLACE

About: BAV Egypt is an integral part of the BAV Division of VSE Corporation. BAV provides on-site support to foreign

militaries via US Naval Systems Command (NAVSEA) in the area of Foreign Military Sales (FMS) reactivation and life cycle

support services for various classes of ships. In Egypt, BAV is based in Alexandria to provide direct support to the Egyptian Navy.

Job Title: Desktop Technical Support

Job responsibilities:

Perform system operations, troubleshooting, monitoring, and maintenance.

Perform security administration.

Perform hardware and software installation, configuration, and upgrades.

Provide facilitation and customer service.

Troubleshoot simple computer networking problems.

Escalate and transfer calls to other members of support team as appropriate.

managing email, anti-spam and virus protection;

Setting up user accounts, permissions and passwords.

Monitoring network usage.

Ensuring the most cost-effective and efficient use of servers.

Suggesting and providing IT solutions to business and management problems.

Ensuring that all IT equipment complies with industry standards.

Undertaking routine preventative measures and implementing, maintaining and

monitoring network security, particularly if the network connects to the internet.

Direct sales Executive at Barclays Bank.

PLACE : Barclays Bank, Alexandria, Egypt.

Duration : From (28 /10/ 2007) to (10/01/2008)

Job Responsibilities:

1. Marketing and sell company products and services.

2. Prepare action plans and schedules to identify specific targets.

3. Prepare presentations.

Sales Representative at Lagoon Resort

PLACE : Lagoon Resort

Duration : From (01/12/2006) to (01 /09/ 2007).

Job Responsibilities:

1. Marketing for the club membership.

2. Prepare presentations.

3. Identify and resolve client concerns.

Specialist In medicine &Gelatin department

PLACE : R. P -Scherer for Medicines Alexandria, Egypt.

Duration : June 2005 to November 2006.

Job Responsibilities:

Preparation medicine And Gelatin for the tablets medicine.

• Computer Skills:

• Expert user in windows 98, XP, & ME, 2000, Vista.

• Good command of Microsoft word, Microsoft PowerPoint, & Microsoft Excel.

• Expert user at handling computer software.

• Personal Skills:

1. Excellent Oral and Written Skills in English Language.

2. Good communication with people and lead teamwork to achieve specific goals.

3. Able to work in group, work under pressure, manage stresses, teaching others, and helpful.

4. Self-motivated.

5. Good interpersonal skills with a focus on rapport-building, listening and questioning abilities.

6. Strong problem solving skills and an ability to empathies with the user.

• Personnel Data:

Place of birth: Alexandria, Egypt.

Nationality: Egyptian.

Military Status: Postponed.

Marital Status: Married.

Contact this candidate