Customer Service Representative

R ebecca Washington

*** ****** **. ****, * N ****5 ● 423-***-**** ●

j d rj1005@centu rylink.net

P rofessional Qualifications

● More than 20 years experience in the finance industry.

● Motivated self-starter who consistently goes beyond the requirements of

t he job to

meet organizational objectives and goals.

● Recognized by management as an assertive problem solver who

succeeds well

i n a multi tasking environment and can adapt quickly to new challenges.

● Continually contribute new ideas to increase efficiency and add value to

t he

organization.

P rofessional Experience

MAR I NE R F I NANCE

Consumer F inance Company Johnson City, T N

( D ecember 2012 – P resent)

C ustomer Service Representative

K nowledge of all t raits of collecting.

Process loan applications for approval.

Opening and closing of cash drawers effectively.

Market products and upsell accounts for productivity.

H E I G H TS F I NANCE

Consumer F inance Company Johnson City, T N

( A ugust 2012 – December 2012)

C ustomer Service Representative

Open/close daily cash drawers.

Assist customers with questions and concerns regarding their accounts.

P rocess new business applications for approvals.

P repare loan documents and closure of loans.

Service the customer marketing program.

GCB ACCEPTANCE CORPORAT ION SUBSI D IARY OF CAP ITAL

B ANK

S ub-P r ime Automotive F inance Company Johnson City, T N

(June 2001 – Dec 2011)

The following are positions held within the company.

Operations Support/Loan P rocessor/Assets and Recoveries

reviewed all loan applications for approval.

Assist Management with decisions concerning department needs.

Assisted with internal audits by preparing reports and documents required by

auditors.

O rdering of all supplies and maintained cost efficiency.

Performed back up support in all departments.

Serviced customers with problems and concerns regarding their accounts.

verified all proper loan documents were enclosed for internal audit compliance

regulations.

E ffectively collected on deficiency balances and meet goals on approximately 1200

charge off

accounts.

Worked closely with attorneys preparing legal documents for garnishments and

j udgments.

Adjuster/Collector

Successfully collected delinquent accounts 30 days and older.

Consistently exceeded collection quotas.

P repared repossession paperwork to company policies and guidelines.

E xtensive knowledge of skip-t racing and locating assets.

C ustomer Service Representative

Provided administrative support to upper management.

Carried out various clerical duties, operated multi-line phone system and office

equipment.

Serviced customers with payments and resolved problems concerning their

accounts.

M anaged all aspects of daily operations such as opening/closing cash drawers

efficiently.

REG IO NAL ACCEPTANCE CORPORAT ION BB&T

Automotive/Consumer F inance Company Johnson City, T N

Customer Service Representative (May 1997 – June 2001)

P rovided assistance to customers regarding various issues with their accounts.

Operated cash drawers by opening and balancing drawers efficiently.

I nput loan data in to computer system.

Coordinated daily office operations and delivered administrative support to upper

management.

SHERWOOD CHEVROLE T

Automotive Dealership Johnson City, T N

I nventory Clerk (Apr il 1994 – Feb 1997)

M aintained inventory and quality control on over 500 new and used cars.

E ntered vehicle information into computer system for t racking.

P repared daily inventory reports for management.

SPS PAYMEN T SYSTE MS – CURREN TLY C I T I GROUP

C redit Card Call Center Gray, T N

Support Service Representative (September 1987 – April 1994)

Created database reports for management evaluation.

P rovided technical support to internal users and monitored hardware to ensure

effective

operations.

A nalyzed performance reports to identify areas in need of improvement.

Worked closely with upper management to establish service quality expectations

and

standards.

New Accounts Representative

P rocessed credit card applications using a loan processing system.

Assisted in the selection and sale of appropriate products to satisfy customer

requirements.

Education

Bristol University, Bristol, TN, 1986 Associate Degree B usiness Administration .

Daniel Boone H igh School, Gray, TN 1982 diploma received.

Computer Skills

MS Word, Excel, Outlook, etc. adept at a wide range of finance and accounting

p rograms commonly used in the industry.

References and letters of recommendation furnished upon request

Contact this candidate