Customer Service Accounts Payable

Ms. Burgess Gordon

**** ***** **. *** *

Duluth, GA 30096

Cell: 770-***-****

Employment History

Gwinnett County Water Resources, Lawrenceville, GA

Customer Service Rep.

Responsibilities in Customer Service Department

Collecting monies on all current and past due accounts

Making arrangement with customer to clear balance on past due accounts

Initiating paperwork to restore services for customers

Doing work orders to open and close water services on SAP system

Interacting with customer on behalf of GCWR

Customer liaison

Interacting with different departments inside of GCWR to expedite services

for customers

Initiating required forms to generate credit or billing on customer

accounts

Annotating accounts with information after speaking with customer on

telephone

Randstad Temps, Lawrenceville, GA

Collections Associate

Currently on assignment for Gwinnett County Water Resources

Responsibilities in collection department include:

Collecting monies on all past due accounts

Making arrangement with customer to clear balance on past due accounts

Taking payments to restore services for customers

Doing work orders to open and close water services on SAP system

Interacting with customer on behalf of GCWR

Customer liaison for GCWR

Interacting with different departments inside of GCWR to expedite services

for customers

Initiating required forms to generate credit or billing on customer

accounts

Annotating accounts with information after speaking with customer on

telephone or in person

Good News Home for Women, Flemington, NJ

Spiritual Counselor

Responsibilities included development of spiritual growth and addiction

knowledge in all clients.

Counseled clients in Spiritual Growth and Addiction

Instructed classes on Christianity and Addiction

Provided intervention in crisis situations.

Interacted with and was available to all clients

Evaluated clients written assignments

Provided client progress information at weekly staff meetings

Facilitated intervention and prevention groups

Facilitated anger management groups

Interacted with client's family members

Monitor-part-time

Responsibilities include interaction and intervention with all clients.

Transported clients to AA/NA meetings and church

Observed clients behavior

Provided discipline for violations of program procedures

Hunterdon Drug Awareness Program Inc, Flemington, NJ

Financial Controller

Responsible for all financial and administrative documents.

Maintained daily client intake records

Accounts Receivable/Accounts Payable

Prepared grant documentation

QuickBooks -Excel

Bank Reconciliation

Payroll and Tax Preparation

Bank deposits

Monthly and weekly status reports

Collections

Health insurance billing

Heavy Customer Service

Hunterdon Drug Awareness Program Inc.

Prevention Specialist

Responsible for drug and alcohol prevention presentation at local schools.

Motivational speaker

Presenting informative facts on drugs and alcohol

Interacted and processed evaluations for county youth shelter

Department of Social Services, New York

Eligibility Specialist

Responsibilities progressed from Senior Office Aide, Income maintenance

Specialist to Eligibility Specialist.

Maintain caseload of 250 clients

Interviewed perspective clients to determine Public Assistance and Food

Stamp eligibility

Processed all monthly recertification's for PA and FS

Resolved or referred all client emergency needs within 24 hours

Reorganized caseload which increased efficiency and productivity

Researched and resolved misdirected grants and food stamps

Facilitating collections of over payments of grants and food stamps

Interacted with client and client's children

Education

Present

Liberty University Lynchburg, VA

Currently working on BS in Psychology

Fountain International Seminary, GA

Completed BA in Christian Ministry

Certificates

Rutgers University

Alcohol & Drug Studies

Prevention First

Anger Management for Children and Adults

Specific strengths include computer proficient, strong problem solving,

time management skills, excellent comprehension and interpersonal skills,

implementing programs, interviewing, reorganizing, counseling, educating,

collections, bookkeeping, accounts payable/accounts receivable, payroll and

heavy customer service skills.

Reference upon request

Contact this candidate