Customer Service Manager

Robert A. Koenig

***** ********* ***** #*** *. Bethesda, MD 20852 508-***-**** ************@*****.***

Summary:

A passionate, dedicated Retail Manager with proven skills in sales development, leadership, merchandising and

store operations. Ability to adapt quickly to new situations and manage multiple merchandise categories.

Enthusiastic customer service professional with resourceful problem solving skills in a fast paced environment.

Experience:

Samsonite Corporation Wrentham, MA/St. Augustine, FL

Store Manager 10/05 to 3/13

Responsible for leading sales team at store level to drive sales and provide outstanding customer service.

Hire, train and develop staff to achieve corporate and store goals.

Accurately process all incoming freight accounting for shortages and damage d items.

Create eye appealing visual displays to showcase new and hot selling items.

Ensure proper staffing to meet the needs of the business while staying at or below payroll budget.

Perform inventory cycle counts to ensure inventory integrity and a chieve shrink % below company average.

Only store to receive perfect 100% score on Secret Shop in 2008.

Calvin Klein St. Augustine, FL

Merchandising Clerk (part-time) 4/05 to 2/09

Accurately managed freight flow, price changes, damages and merchandisi ng.

IZOD Wrentham, MA

Assistant Store Manager 10/03 to 2/05

Drove sales and supervised operations in $1 million/yr location at busy Wrentham Outlets location.

Oversaw merchandising, inventory control and scheduling to ensure proper staffing levels to provide excellent

customer service.

Skillfully handled all customer service issues in a "lead by example" manner creating high level of repeat

customers.

Trans World Entertainment, Inc. dba Coconuts Hyannis, MA

Assistant Store Manager 1/97 to 9/02

Provided leadership and operational support for leading high volume music/entertainment retail location.

Achieved .04% shrink by accurately receiving and accounting for all products and damages while closely

monitoring external and internal loss.

Stop & Shop Hyannis, MA

General Merchandise Clerk 1993 to 1997

Performed all stocking and inventory control functions in general merchandise departments including

seasonal changeovers, replenishment and price changes.

Maintained proper inventory levels of fast selling items to achieve and surpass sales goals.

A&P Supermarket Yarmouth, MA

Dairy Manager 1987 to 1992

Tracked sales and inventory in high volume location generating $100,000/week in departmental sales.

Supervised and motivated team of 5 Associates by utilizing positive reinforcement and training techniques.

Education:

Cape Cod Community College West Barnstable, MA

Associates of Arts - Liberal Arts Graduated with Honors (3.24 GPA) - Dean's List

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