Customer Service High School
Resume:
JOLISA L FLOOD
***** ****** **** ***. #** ● Silver Spring, Maryland 20904 ● 240-***-**** ● ******.*****@*****.***
EDUCATION & TRAINING
HIGH SCHOOL - GENERAL STUDIES June 2010
Gaithersburg, MD
GAITHERSBURG HIGH SCHOOL
CERTIFICATIONS
• High School Diploma/ Honor Roll, 2010
• Presidential Award
KEY COMPETENCIES
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Reading Active Listening & Learning Strategies
• • •
Comprehension Learning Complex Problem
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Speaking Persuasion & Solving
• •
Negotiation
Writing Troubleshooting
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Coordination
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Time Management
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Social
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Judgment and
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Perceptiveness
Decision Making
ACCOMPLISHMENTS & AWARDS
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Its Aca-Letic Community Service
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Award 2006
Customer Service Training 2011
•
PROFESSIONAL EXPERIENCE
SALES ASSOCIATE October 2013 - November 2013
ROSS STORES INC. Gaithersburg, MD
Front End Cashier
Customer Service
Size & Recovery
Fitting Room
HOUSEKEEPER June 2013 - August 2013
EXTENDED STAY HOTELS EXTENDED STAY AMERICA Gaithersburg, MD
Maintained Resident Confidentiality
Provided a Sanitary and Cleanliness for all Hotel Guests
Washed dishes and cleaned kitchens, cooking utensils, and silverware.
Cleaned bathrooms and living area in its’ entirety.
Changing of linen and towels.
SALES ASSOCIATE June 2011 - September 2011
MODELL'S SPORTING GOODS Laurel, MD
Front/End Cashier
•
Provided fast but friendly Customer Service
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Practiced Modell’s Core Values daily
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Answered customers' questions about products, prices, availability, product uses, and
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credit terms.
Recommended products to customers, based on customers' needs and interests.
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Contacted regular and prospective customers to demonstrate products, explained product
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features, and solicited orders.
Planned, assembled and stocked product displays in retail stores, or made
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recommendations to retailers regarding product displays, promotional programs, and
advertising.
DINING ROOM ATTENDANT April 2008 - May 2008
ASBURY Gaithersburg, MD
Served Senior Citizens Full Course Meals
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Maintained Resident Confidentiality
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Provided a Sanitary Dining Hall for Residents and Guests
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Cared for children or elderly persons by overseeing their activities, provided
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companionship, and assisted them with dressing, bathing, eating, and other needs.
SUMMER STUDENT AIDE June 2006 - July 2006
DEPARTMENT OF HEALTH AND HUMAN SERVICES Rockville, MD
Prepared correspondences using Microsoft Word
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Distributed mail and photocopied documents for employees
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Organized and filed administrative case files by alphabetical order
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TOOLS & TECHNOLOGY
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Windows -16 yrs. Microsoft Office -
• •
Experience 16 yrs. experience
Apple- 4yrs.
•
Experience
VOLUNTEER WORK
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Sunrise Senior Living at Food Network Ministry called
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Montgomery Village S.H.A.R.E.(Self Help & Resource
Exchange)
Restore- Habitat For Humanity
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Delivered holiday fruit baskets to
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Jackson Hewitt
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families within the community
Worked with families at Interfaith
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Worked at Soup Kitchen to serve
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Clothing Center (ICC)
dinner to the elderly and homeless
MCPS Gaithersburg High School
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Counseling Office
OBJECTIVE
To obtain challenging employment that will allow me to not only use, but also enhance my knowledge, skills,
and qualified experiences.
REFERENCES
Available Upon Request
Contact this candidate