Customer Service Training
Resume:
Marc R. Powell
Louisburg, NC ***49
**************@*****.***
Dear Sirs:
I am seeking a Molding position with a world- class company that has
defined goals. A company that develops focused plans to achieve those goals
through empowered continuous improvement coaches and team members in a lean
environment. I believe the Manufacturing Process Technician opportunity to
be that position.
Throughout my career I have been afforded many opportunities to learn and
develop strong management, learning, teaching, team motivation, set-up and
processing skills. A consistent what-if attitude, combined with a
competency to remain focused on the desired results has facilitated these
skills. Other qualities that will be beneficial are my Six Sigma Lean
training, and my injection, injection blow, and extrusion molding skills.
I will gladly relocate to the Hickory area to secure this position.
I look forward to meeting with you to discuss how we can achieve a
productive future together.
Sincerely,
Marc Robert Powell
PROFESSIONAL PROFILE
Strong and rewarding professional experience with consistent promotions
based on lean, team and goal oriented achievements.
QUALIFICATIONS
Injection, injection blow, extrusion blow and extrusion manufacturing set-
up, and processing experience.
A diversified professional background in Adult Education; Customer Service,
Operations Management; Supervision; Safety and Policy Procedure
Development; Training Skill Sets and Document Development.
Formal training in 5s, Lean Manufacturing, Continuous Improvement (Train
the Trainer), HPWT, People Oriented Management, Total Quality Management
(Facilitator/Trainer), Good Manufacturing Practices, Team Leadership, ISO
9000, FDA policies.
Excellent Computer Skills, CompTia A+ and Network + certifications,
proficient with MS Windows 8/ 7/ 98/NT/2K/XP SP2 and MS Office.
Class A CDL OTR driver securing and hauling specialized commodities on
flatbed, single and double-drop and other specialized 53-foot trailers in
all 48 states and Canada.
CAREER HIGHLIGHTS
Train the Trainer for Lean C I Teams which reduced downtime, scrap and
increased safety for a major extruded elastomeric rubber closed cell
insulation manufacturer.
Taught adult Community College students preparing for the CompTia A+
Certification Core Hardware and OS exams. Responsible for curriculum,
material and lesson plans.
Facilitator for a T.Q.M. team that developed, wrote, and taught procedures
to insure compliance with FDA clean room regulations for a global injection
molded medical device manufacturer and as a member of a T.Q.M. team
developed and taught procedures per ISO 9000 standards resulting in
certification.
As an Operations Consultant issued recommendations for the development and
training of GMP procedures; equipment maintenance; safety, and production
methods for the Blow Molding and high speed Container Decorating
Departments for a Fortune 49 Cosmetics Manufacturer.
Developed GMPs and Quality Improvement Cycles to develop and train a team
of skilled craftsmen [Printers and Die Cutters] for an OEM Membrane Switch
Manufacturer resulting in the company being bought by a much larger
competitor.
Assisted in the start-up of five injection, injection/blow and blow molding
operations, including the development of GMP, Safety, Quality and Training
procedures.
Assisted in the development of the first PET beverage bottle, including
manufacturing processes, production, equipment, safety, quality standards,
procedures, and training.
EMPLOYMENT HISTORY
Oct. '11 - Sept. '13 Production, Inventory Control, Shipping,
Receiving Departments and Warehouse Supervisor - Pacific Coast Feather Co.
Managing 15 associates facilitating the inventory control of the shipping
and receiving of bedding product from the main warehouse and 4 satellite
warehouses to our customers.
Nov. '10 - Feb. '11 OTR Class A CDL Driver - Maverick
Transportation - Specialized Division (Glass).
Securing and hauling specialized commodities on flatbed, single and double-
drop and other specialized 53-foot trailers in all 48 states and Canada.
May '05 - March '10 Production Supervisor - Kflex-USA.
Responsible for training lean continuous improvement teams in 6S and 8D
decision making processes and supervising forty-five technical support
staff, including safety, operations, and quality of production and assuring
customer requirements in the extrusion of elastomeric, closed cell
insulation products..
Jan. '02 - May '05 Systems Customer Service Representative-Document
Messaging Technology Div. -Pitney Bowes Inc.
Maintaining and servicing the High Speed Mail Inserter and Sorter machines.
My responsibilities also include all customer communications, services and
training.
July '01 to Jan.'02 CompTia A+ Certification Teacher - Nash
Community College.
Instructor for the Continuing Education Department teaching CompTia A+
Guide to "Managing and Maintaining your PC." Preparing adult students for
the CompTia A+ Certification Core Hardware and OS exams. Responsible for
curriculum, material and lesson plans. Contract position
Jan. '01 to July '01 Windows 2000 Migration Project Leader - Triton
Management
Total responsibility for migrating a thirty-station Novell two site LAN to
a new Compaq Server utilizing Microsoft Windows 2000 Server and
infrastructure and customer communications, and training. Contract position
1998 - Dec 2000 Process Technician - Wheaton Plastics
Operations
Operation and Maintenance of 20-injection blow and 1 stretch blow-molding
machines including support and packaging equipment. Responsible for set-up
processing, quality and customer requirements.
1995 - 1998 Molding Supervisor - Granville Plastics
Supervising and training technical support staff in set-up and processing
for 25 Custom injection molding and packaging lines. Training and
implementation of Safety, ISO 9000, TQM and GMP procedures.
1993 - 1995 Molding Supervisor - Tenax/Bespak
Training of technical support staff in set-up and processing for 20
injection machines and molds in a FDA clean room producing medical
products. Training and enforcement of FDA GMP requirements, also safety
procedures, and the writing and the training of ISO 9000 procedures, SOPs
and GMPs.
1993 Operations Consultant - Revlon Inc.
Development of procedures for training, machinery, safety, and operations
for the blow molding, high-speed decorating and packaging departments.
Six month Contract position.
1989 - 1993 Production Manager - Creative Printworks, Inc.
Responsible for staff of skilled craftsmen, inspection, quality control,
and plant maintenance for specialized printing of Polycarbonate machine
panels, bar codes and flexography generated labels.
1984 - 1989 Department Supervisor - Advanced Components
Manufacturing Company
Supervision and training for the set-up and processing of high speed
plastic blow molding and silk screening equipment, maintenance and quality
control and supervision of other department personnel.
1973 - 1984 Hoover Universal Corp. and Amoco Container Corp. and
Coca Cola of Oklahoma
Assisted with the development of the PET Beverage Bottle from initial
prototype injection molded perform to standard stretch blow molded
processes, equipment and quality standards resulting in the PET Bottle
replacing Glass Bottles as the cost effective product of choice.
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